King A.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
King Aaron R., based in Quezon City, Philippines, is a proficient Virtual Assistant with significant experience in customer support and software quality testing. During his tenure as an Independent Contractor at Support Zebra, he expertly managed a high volume of inbound Pizza Hut orders, implementing effective upselling strategies to boost order value by 15%. As an Associate Customer Support Representative at Wells Fargo Philippines LLC, King Aaron consistently achieved a 100% Customer Satisfaction score by resolving intricate account issues and financial inquiries, while adhering to stringent security protocols. Additionally, he enhanced system reliability at ScaleUp Solutions Inc. in Manila as a Software Quality Analyst, identifying defects and ensuring seamless website functionality. His technical acumen extends across inbox management with Gmail and Outlook, calendar coordination using Google Calendar, and adeptness in market research through platforms like Gemini and ChatGPT. King Aaron holds a certification from the Magic Assistant Program and a Computer Engineering Technology degree from the Technological University of the Philippines Manila.
Experience
Independent Contractor
Support Zebra · 2025 — 2026Managed a high-volume queue of inbound Pizza Hut orders, handling over 80 calls each shift while adhering to strict schedule standards. Employed persuasive upselling strategies to enhance average order value by 15%, consistently surpassing monthly sales targets.Associate Customer Support Representative
Wells Fargo Philippines LLC · 2024 — 2026Achieved a consistent 100% Customer Satisfaction (CSAT) score by providing precise resolutions for complex account issues and financial inquiries. Maintained a high resolution rate for first-contact inquiries, ensuring compliance with key banking performance indicators and internal security protocols.Software Quality Analyst/Testing
ScaleUp Solutions Inc. · 2023 — 2024Functioned as a Software Quality Analyst/Tester, validating website functionality and identifying defects while documenting workflows using Excel. Met KPIs related to adherence and work quality, ensuring proper documentation of tickets for the IT team. Contributed to enhanced system reliability and user experience by accurately identifying issues and communicating findings for timely solution implementation.Technical Support Representative
Concentrix · 2021 — 2022Provided high-quality, multi-channel technical support through phone, email, and chat, improving Average Handling Time (AHT) via efficient troubleshooting. Enhanced service quality by maintaining a 95% first-call resolution rate, which led to a reduction in customer call-backs and improved operational standards.
Skills & Expertise
Education
- Computer Engineering TechnologyTechnological University of the Philippines Manila · 2020 — 2024
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