Post a Job Free
144 viewsTalent
Kingsley I. — Senior SaaS Customer Support Specialist from Nigeria

Kingsley I.

Senior SaaS Customer Support Specialist

Nigeria 3-6 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Kingsley I. is a Customer Support & Success Specialist with over five years of experience serving SaaS and healthcare clients. Currently, at Vennote Technologies Limited, Kingsley manages end-to-end customer inquiries for Microsoft 365 business users, achieving a 98% first-contact resolution rate and contributing to product updates through direct feedback. Previously at Tek-Experts Nigeria, Kingsley delivered high-volume, multichannel support, resolving over 50 inquiries daily and maintaining top customer satisfaction ratings. Skilled in Zendesk, Freshdesk, and Ticket Lifecycle Management, Kingsley excels at translating complex issues into actionable solutions and driving process improvements, including workflow automation and knowledge base development, in demanding remote environments.

Experience

  • Customer Success Specialist

    VENNOTE TECHNOLOGIES LIMITED · 2023 — Present
    Handled end-to-end customer inquiries for Microsoft 365 business users by serving as the main contact for account onboarding, facilitating client understanding of platform features. Conducted system audits to detect user friction points and provided preemptive education, while collaborating with cross-functional teams to communicate customer feedback for product and user interface improvements. Delivered personalized support to critical accounts and maintained ongoing client relationships.

  • Customer Experience Representative

    TEK-EXPERTS NIGERIA · 2019 — 2023
    Addressed a high volume of remote customer support inquiries globally through both chat and telephone channels, using clear and professional communication. Developed step-by-step guides to educate users and promote self-sufficiency. Worked alongside subject matter experts to assist with complex account disputes, supporting seamless customer experiences.

Skills & Expertise

Chat SupportCustomer SupportCRMCRM ManagementTechnical Support SpecialistCustomer Service Representative

Education

  • Bachelor of Engineering – Electrical Electronics (B.Eng.)
    MADONNA UNIVERSITY NIGERIA

Interested in this professional?

Sign in as an employer to save this profile or invite Kingsley I. to a job.

Sign in as an employer