kinneth G.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Kinneth G. is an experienced IT Support Expert with a proven background in the BPO, IT services, and technology administration sectors across organizations such as Conectys Global BPO Solution, NESI Northeast Solutions Inc., and AwesomeCX by Transcom. With a Bachelor of Science in Information Technology majoring in Computer Networking, Kinneth has delivered remote technical support, handled Level 1 and Level 2 troubleshooting for hardware, software, and network issues, and managed complex user onboarding and offboarding workflows. Adept at Active Directory administration, Windows Server environments (2016/2019), and security platforms like Bitdefender GravityZone, he has experience in deploying and maintaining PCs, printers, and peripherals. Kinneth also maintains IT inventory and supports network and CCTV monitoring, consistently ensuring seamless IT service operations and robust technical support aligned with service level agreements in business process outsourcing and office environments.
Experience
IT SUPPORT EXPERT
CONECTYS GLOBAL BPO SOLUTION · 2024 — PresentDeliver Level 1 and Level 2 technical support for internal and external clients across hardware and software. Utilize remote assistance tools such as MS Teams, Teamviewer, VNC Remote, and Anydesk to address client issues. Troubleshoot computer hardware and software, as well as network connectivity for LAN and WLAN. Prepare new computers for employee deployment and manage Windows user accounts. Handle password changes and user account deactivations. Configure stand-alone printers and manage CCTV and network monitoring.IT ASSISTANT / INVENTORY
NESI NORTHEAST SOLUTIONS INC. · 2023 — 2024Provide Level 1 technical support focusing on hardware, software, and network connectivity for internal employees. Employ remote support methods using MS Teams, Teamviewer, Ultraviewer, and Anydesk. Perform hardware and software troubleshooting. Set up PC systems for new hires and manage LAN and WLAN network configurations. Oversee equipment inventory and process conference room reservations while conducting CCTV monitoring.DESKTOP SUPPORT ENGINEER
AWESOMECX BY TRANSCOM · 2013 — 2023Render Level 1 and Level 2 technical support for internal and external clients with hardware and software needs. Address client issues remotely using tools like MS Teams, Teamviewer, and Anydesk. Conduct hardware and software troubleshooting along with LAN and WLAN connection diagnostics. Lead the deployment of new computers and manage Windows user accounts. Handle password changes, deactivations of user accounts, and implement security measures for devices. Set up and configure both stand-alone and network printers, including printer sharing across networks. Process conference room reservations and oversee the receipt of goods from vendors.Game Tester
FREELANCE · 2023 — 2023Engaged in gameplay testing focusing on bug identification, documentation, and compatibility testing.IT INTERN
DEPARTMENT OF INFORMATION AND COMMUNICATIONS TECHNOLOGY - DAVAO REGIONAL OFFICE (DICT XI) · 2012 — 2012Provided technical support and conducted software and hardware computer maintenance. Engaged in computer hardware troubleshooting and participated in fiber optic splicing.
Skills & Expertise
Education
- Bachelor of Science in Information Technology Major in Computer NetworkingUniversity of the Immaculate Conception · 2009 — 2013
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