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Kirk J. — Mid-Level Technical Support Specialist from Philippines

Kirk J.

Mid-Level Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Kirk John O. is a results-oriented professional with a proven track record in customer care and sales across the music streaming and telecommunications industries. As a Tier II Advisor at Spotify (US), Kirk John O. handled advanced customer support, expertly resolving complex technical, account, and billing issues that could not be addressed at the initial support level. Previously, as a Tech Coach and Tech Tier II for Verizon through Asurion and Teletech in the Philippines, he provided detailed technical assistance, executed remote troubleshooting, and managed escalated support cases, demonstrating strong technical skills and in-depth telco knowledge. Earlier at Nearsol, he served Sprint customers by addressing device and network issues. Leveraging a Bachelor’s degree in Information Technology, Kirk John O. specializes in customer service, CRM tools, and remote assist to drive customer satisfaction and revenue growth.

Experience

  • TIER II ADVISOR OF SPOTIFY

    SPOTIFY · 2023 — 2025
    Provided advanced support for complex customer inquiries and issues beyond the first level. Managed escalated cases involving technical troubleshooting, account and billing queries, and service complaints, ensuring timely and satisfactory resolutions.

  • TECH COACH OF VERIZON

    ASURION · 2022 — 2023
    Delivered technical assistance and educated customers on optimizing their devices. Offered remote support via phone calls, chats, or remote desktop tools, while maintaining high levels of customer satisfaction through effective listening and solution provision.

  • TECH TIER II OF VERIZON

    TELETECH · 2021 — 2022
    Handled escalated support cases that required advanced technical expertise. Employed telco-specific knowledge and customer service skills to diagnose and resolve complex technical issues.

  • CUSTOMER CARE PROFESSIONAL OF SPRINT

    NEARSOL · 2020 — 2021
    Utilized communication and problem-solving skills to address various customer concerns, including device or network issues and billing inquiries.

Skills & Expertise

CRMCustomer ServiceSalesTech Support

Education

  • BACHELOR SCIENCE IN INFO TECH
    University of San Agustine · 2010 — 2012

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