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Kirsten M. — Senior Customer Service Representative from Philippines

Kirsten M.

Senior Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Hi, I'm Kirsten!

I’m a professional with over 7 years of combined experience as a Virtual Assistant, Customer Service Representative, Sales Representative, Appointment Setter, English Tutor, and Graphic Designer.


I’m confident that I can be a great fit for your team and make valuable contributions, thanks to the skills and knowledge I’ve gained over the years. I’ve had the opportunity to work with both local and international clients, handling email, chat, and phone support, and using various CRM, communication, and productivity tools to ensure efficient and high-quality work.

Experience

  • Customer Service Representative

    Paybump · 2026 — 2026
    Addressed customer inquiries and concerns via email, and processed cancellations and refunds.

  • Virtual Assistant

    A2Z International Marketing · 2025 — 2025
    Managed schedules, calendars, and client communications while providing creative services including graphic design, branding, and social media management. Contributed to growth through SEO, PPC, email marketing, and brand ambassador strategies.

  • Customer Service Representative

    Neon Mobile · 2025 — 2025
    Handled customer inquiries and concerns through email, and managed the processing of cancellations and refunds.

  • Appointment Setter

    Whova (Upwork) · 2023 — 2024
    Scheduled demos with warm leads and handled inquiries via call and email regarding the event management platform.

  • Virtual Assistant

    Service Club · 2023 — 2024
    Oversaw schedules, calendars, and client communications. Conducted interviews for delivery rider applicants and assessed qualifications for suitability.

  • Customer Service Representative

    Telex · 2021 — 2022
    Managed customer chats and emails using Zendesk, addressing inquiries and resolving issues related to orders, including missing and damaged items.

  • Appointment Setter

    Linkage.ph · 2019 — 2020
    Conducted calls to schedule client consultations and pre-qualified prospects with targeted questions. Transferred confirmed leads to the Intake team for final enrollment.

  • Appointment Setter

    GLC Synergy · 2019 — 2020
    Scheduled consultations with prospective clients and managed a high volume of inbound and outbound calls related to mortgage and refinancing.

  • Sales Representative & Appointment Setter

    Ausphil · 2017 — 2018
    Used an auto-dialer for cold-calling leads to offer travel and tour packages. Generated leads, set appointments, and facilitated sales presentations while assisting clients with pricing, promotions, and negotiations.

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