Kirstin W.
Senior Executive Assistant
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Kirstin R. is a seasoned Senior Executive Assistant with over 20 years of experience in optimizing operational efficiency and managing executive schedules. With proven proficiency in the Microsoft Office Suite, she excels in Logistics Management and Expense Reconciliation, adapting her skills effectively within high-stakes environments. Most recently, as an Operations Manager at Barako Boy Coffee in the Philippines, she led efforts to enhance departmental coordination, cutting operational costs by 15% through process optimization. Her experience includes overseeing payroll and compliance, alongside roles such as Learning & Development Consultant, where she refined corporate training communications. Her background in Supply Chain Management with Gemesis Pte. Ltd. involved intricate financial reporting and international logistics. Earlier career roles at NCR Corporation and Singtel honed her service coordination and customer care expertise, earning her accolades in call quality. Kirstin's academic foundation in Business Management from De La Salle University supports her robust career in dynamic administrative and operational capacities.
Experience
Operations Manager
BARAKO BOY COFFEE, PHILIPPINES · 2013 — 2025Oversaw administrative workflows and operational logistics, focusing on optimizing calendars for leadership. Managed payroll processing and ensured accuracy in expense reconciliation while adhering to budgets. Improved internal processes and supplier management to enhance coordination and reduce costs.Learning & Development Consultant
AIMS SKILLS & SYSTEMS UPGRADING SERVICES CO., PHILIPPINES · 2023 — 2025Led project management for corporate training initiatives, enhancing communication across departments. Created presentations and training materials using the Microsoft Office Suite to standardize procedures. Coordinated both virtual and in-person events for professional development.Executive – Sales Analyst (Supply Chain Management)
GEMESIS PTE. LTD., SINGAPORE · 2012 — 2013Produced data visualization reports and sales forecasts to assist in decision-making and planning for clinical operations. Handled travel logistics and delivery schedules for executive staff, coordinating international requirements. Conducted pricing analysis and reconciled financial reports for data integrity.Field Service Coordinator
NCR CORPORATION APAC, SINGAPORE · 2010 — 2011Facilitated IT troubleshooting requests and coordinated service technicians to address infrastructure issues. Managed escalation processes for critical field service tasks, ensuring swift completion and accurate reporting. Monitored key performance metrics using data tools to uphold customer service standards.Customer Care Officer / QA Controller
SINGAPORE TELECOMMUNICATIONS (SINGTEL), SINGAPORE · 2008 — 2010Assessed the performance of vendors and contractors against established QA standards to ensure service delivery quality. Recognized for outstanding call quality through the receipt of the 'Best in Call Quality' award for effective communication and resolution of client issues.Operations Supervisor
TELENORTH SOLUTIONS – SPUP ALUMNI ASSOC. CALL CENTER, PHILIPPINES · 2006 — 2007Guided a team of 25 to meet campaign objectives while overseeing daily operations and providing performance coaching. Analyzed call flows to enhance operational output and team effectiveness.Collections Specialist
TELETECH CUSTOMER CARE MGT INC., PHILIPPINES · 2005 — 2006Managed high-volume collections for financial accounts in the US, adhering to procedural protocols. Addressed complex account escalations through thorough research and communication with executives.Assistant Manager
R.REYES HARDWARE AND CONSTRUCTION SUPPLY, PHILIPPINES · 2001 — 2005Oversaw logistics and inventory processes to ensure efficient supply chain operations. Managed daily sales and financial reconciliations, achieving accuracy in accounts payable and receivable. Coordinated supplier deliveries and optimized operational schedules to reduce friction.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementDe La Salle University · 1996 — 2000
- High SchoolSt. Paul University Philippines · 1992 — 1996