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Kleah M. — Senior Virtual Assistant from Philippines

Kleah M.

Senior Virtual Assistant

Philippines 6+ years 8 USD per hour
Open to offersNew to Platform
Languages
English
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About

Kleah M. is a skilled and dynamic Virtual Assistant with over 12 years of robust experience in multiple domains, including customer support, sales, billing, chat support, insurance verification, and dispatch. Based in the City of San Jose Del Monte Bulacan, she excels at communication, multitasking, and problem-solving, consistently working to enhance customer satisfaction while supporting business operations in fast-paced environments. She successfully coordinated emergency roadside assistance as a Roadside Assistance Dispatcher at UNIFY CX, managing tools like Swoop, Avaya OneX, and Zoho Mail. At Keywords Studios Manila, she provided impeccable customer service to players, resolving queries efficiently via tickets, email, or chat, and maintained quality standards. As a Customer Sales Representative at AFNI Philippines, Kleah handled inbound inquiries, managed account changes, and provided billing, retention, and technical support, utilizing tools such as OMNI and NICE CXone, solidifying her expertise in the field.

Experience

  • Cold Caller/ Appointment Setters

    Allstate Insurance · 2023 — 2026
    Conduct outbound cold calls to prospective clients to introduce auto, home, and life insurance products Qualify leads by assessing customer needs, eligibility, and insurance requirements Schedule appointments and transfer qualified prospects to licensed insurance agents for closing Maintain accurate incident logs and collaborate with providers to improve response times and service reliability,

  • Roadside Assistance Dispatcher

    Unify CX · 2019 — 2023
    Handled intake calls to create service requests for stranded customers and triage cases by priority and location

  • Customer Sales Representative

    AFNI Philippines · 2013 — 2019
    Addressed inbound customer inquiries using OMNI and NICE CXone, facilitating account changes and offering basic technical troubleshooting. Documented cases in detail and adhered to escalation protocols to expedite resolutions. Managed tasks related to billing, retention, sales, and basic technical support.