Klien B.
Mid-Level Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Klien Bee C. is a seasoned Customer Service Professional with substantial experience in administrative and customer support roles across various industries, including e-commerce, social media, and travel. Leveraging a Bachelor of Science in Business Administration with a major in Entrepreneurial Marketing, Klien has effectively resolved customer inquiries, managed complaints, and provided clear and empathetic communication to enhance customer satisfaction. In past roles, Klien utilized CRM software like Gorgias and Zendesk to track and resolve issues, managed high-volume email handling and social media channels, and ensured accurate and smooth processing of orders. Klien's administrative expertise is further evidenced by work in sales analysis, quality control, and virtual assistance, showcasing a strong ability to manage complex tasks and support business development initiatives.
Experience
Customer Service Agent / Social Media Assistant
KLIEN BEE CABURNAY · 2023 — 2026Resolved customer inquiries and complaints through chat, email, and social media, ensuring timely and professional communication. Assisted customers with product information, orders, and troubleshooting. Processed orders and created invoices, maintained updated product knowledge, and engaged with the company’s social media platforms.Sales Analyst, QA, SME
EXL Service · 2018 — 2023Prepared sales proposals for 401(k) plans, including pricing sheets and PowerPoint presentations to assist Retirement Plan Consultants in engaging clients. Conducted lead research and prospecting using BrightScope while managing calendars for Retirement Plan Consultants. Ensured accuracy through quality checks on team outputs and supported the Sales team with various tasks.ESL Teacher
KLIEN BEE CABURNAY · 2023 — PresentTaught English to learners of all levels.Travel Assistant VA
Australian Escapes · 2021 — 2022Assisted the Travel Coordinator with itinerary planning and managed bookings and reservations, along with basic administrative responsibilities.Technical Service Representative II, QA, SME
Telstra · 2015 — 2018Handled inbound calls for activating prepaid and postpaid services, processed orders for new plans and devices, and provided basic troubleshooting for mobile issues. Participated in SME/QA rotational responsibilities.Admin Assist/Sales Charge
SASSY SAINTS | HORIZON TRADING · 2011 — 2014Processed online orders for perfume, managing placements, refunds, and exchanges while coordinating with couriers for timely delivery. Addressed inquiries and complaints via phone, email, and social media professionally. Maintained customer account details and website backend, supported sales promotions, and assisted with administrative tasks.Administrative Assistant
AMA Group of Companies · 2008 — 2011Conducted job market research and frequently updated vacancy listings on the company website. Organized interview schedules and managed communications, including forwarding CVs to consultants. Assisted with business development by preparing meeting materials and maintaining administrative documentation.Receptionist
Gulfwinds Travel · 2008 — 2011Answered phone calls to address basic inquiries, processed tickets and visa requests, and handled various administrative tasks.
Skills & Expertise
Education
- Bachelor of Science in Business Administration - Major in Entrepreneurial MarketingConsolacion · — — 2007
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