Klytelle R.

Klytell Q. is a diligent professional based in Cebu City with a Bachelor of Science in Business Administration from the Cebu Institute of Technology University. She has demonstrated her expertise in various analytical and support roles across the business process outsourcing industry, particularly with Accenture. As a Workplace Service Delivery Senior Analyst, Klytell led a 4-member team, enhancing performance and operational efficiency through the development and alignment of Quality Scorecards with business objectives. Her proficiency in data analysis and KPI reporting is evident from her work in preparing monthly dashboards that delivered actionable insights to leadership. Moreover, her tenure as a Business Process Delivery Analyst showcased her adept handling of requests and efficient use of ServiceNow for workflow management. Ensuring compliance and managing incidents were among her key tasks, alongside generating and updating scorecards and dashboards. Her skills in Microsoft Office Suite and ServiceNow are complemented by her experience in supporting logistical operations and facilitating virtual meetings, reflecting her comprehensive capability to contribute effectively in diverse operational settings.