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Kohleen G. — Mid-Level Customer Support Representative from Philippines

Kohleen G.

Mid-Level Customer Support Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kohleen M. G. is an experienced Sales Representative with nearly seven years in high-volume customer support roles. She has honed her skills in the telecommunications and home security industries in Canada and has gained significant expertise in the hospitality sector, specifically with hotel and restaurant reservations for Caesars Hotel and Casino. Kohleen has served as a Travel Reservation Specialist and a Clientcare Specialist, supporting major brands including IHG Hotels and Resort, TELUS International, and Alorica. With a strong educational background in Business Administration, majoring in Finance Management and Marketing Management, alongside technical acumen in MS Applications, Kohleen is proficiently organized, computer literate, and demonstrates a strong capacity to handle irate customers effectively.

Experience

  • LiveChat support

    SC Reservations Phil · 2026 — Present
  • TRAVEL RESERVATION SPECIALISTS

    IHG Hotels and Resort (SC Reservations Phil) · 2021 — Present
    Managed hotel and restaurant reservations for IHG Hotels and Resorts.
  • CLIENTCARE SPECIALISTS

    TELUS INTERNATIONAL PHIL · 2019 — 2021
    Provided customer support for TELCO accounts and home security services.
  • TRAVEL SPECIALISTS

    ALORICA, Caesars · 2016 — 2019
    Handled travel reservations for all Caesars Hotel and Casino.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration : Major in Marketing Management
    St. Anthony’s College · 2016 — 2019
  • Bachelor of Science in Business Administration : Major in Finance Management
    The Fisher Valley College · 2013 — 2015
  • BS Computer Science and Technology
    University of Makati · 2009 — 2010

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