Koleen L.

Koleen L. is a results-driven professional with expertise in customer service, logistics coordination, and content moderation. With a background in the healthcare industry, Koleen excelled as a Customer Service Representative at Teleperformance Insular, supporting senior customers with medication inquiries and healthcare benefits while adhering to HIPAA compliance. Her role involved collaborating with pharmacies to ensure timely prescription refills. At RIDA, as a Logistics Coordinator, she managed daily operations between merchants and drivers, optimizing delivery efficiency using platforms like Zendesk. Additionally, Koleen served as a Back Office Support and Content Moderator at Alorica, where she reviewed user-generated content, ensuring adherence to community guidelines, thereby maintaining a safe online environment in the social media sector. Her educational foundation in Business Administration from Immaculate Conception Archdiocesan School complements her professional experience, making her a versatile asset across customer-centric domains.