Komeng M.
Junior Customer Service Representative
Open to offersNew to PlatformLanguages
English
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About
Komeng M. is a BCom Marketing and Business Management graduate with hands-on experience across the entertainment, retail, call center, financial services, and business process outsourcing sectors. Having worked at Ster-Kinekor, ACT BPO, Kumyolz Investments, Shapiro, Shaik, Defries & Associates, VeriCred Collections, i-Talk International, Premier Credit, Pick n Pay, and Cotton On Group, Komeng M. has supported customer service delivery, debt recovery, sales, and marketing operations. In these roles, Komeng M. handled client communication using problem-solving to address inquiries, resolve payment issues, and optimize account management. With exposure to sales initiatives, product upselling, call center operations, and financial advisory, Komeng M. demonstrated proficiency in negotiation, account tracking, and quality assurance within high-volume, customer-facing environments.
Experience
Multi Skilled Employee
Ster-Kinekor · 2025 — 2026Maintained current knowledge of Ster-Kinekor products and marketing initiatives to effectively upsell. Ensured compliance with presentation standards, including age restrictions and updated displays. Prepared food and beverage items according to quality guidelines and reported any deviations. Assisted with shift preparations as necessary and upheld product quality to enhance guest experiences. Conducted oneself professionally, reflecting the company's reputation at all times. Maintained cleanliness of kitchen areas and ensured proper storage standards were followed.JET Customer Service Agent
ACT BPO · 2025 — 2025Managed inbound and outbound calls to effectively address customer inquiries and resolve issues. Fostered customer satisfaction through professional and friendly interactions across various communication channels, including phone, email, and chat. Provided feedback to supervisors on service delivery improvements and collaborated with team members to enhance processes and meet performance targets.Debt Collector
Kumyolz Investments Pty Ltd · 2024 — 2025Negotiated with debtors in arrears and planned strategies to recover outstanding payments. Educated debtors about the advantages of paying their accounts and the consequences of non-payment. Delivered high-quality customer service and managed caller inquiries regarding their debts. Followed up on broken payment arrangements and sent reminders to ensure compliance.Lead Warmer
i -Talk International · 2024 — 2025Engaged in Cold Calling to offer products and services, including cellphone contracts and personal loans. Handled calls from potential customers, effectively highlighting product benefits and soliciting detailed information from leads. Aimed to persuade clients towards taking loans or contracts while accurately recording customer information and addressing queries.Debt Collector
Shapiro, Shaik, Defries & Associates · 2023 — 2024Monitored assigned accounts to identify overdue debts and devised effective recovery strategies. Contacted debtors to provide payment reminders and negotiated immediate or installment payments. Handled queries and complaints, directing them to the appropriate departments as needed. Investigated discrepancies and maintained healthy customer relationships while updating account statuses.Debt Collector
VeriCred Collections Pty Ltd · 2021 — 2023Tracked outstanding debts on assigned accounts and developed recovery plans. Contacted debtors for payment reminders and negotiated payment arrangements. Managed customer complaints and queries, redirecting them when necessary. Conducted investigations to resolve discrepancies and maintained up-to-date account statuses, ensuring adherence to FAIS and company policies.Develop Agent
Premier Credit Pty Ltd · 2021 — 2021Identified and pursued new business opportunities through effective lead conversion. Developed and maintained strong client relationships while promoting the offered products and services. Contacted clients to schedule meetings and conducted market research, contributing to marketing strategy creation and participation in sales meetings.General Worker
Pick n Pay · 2020 — 2021Managed customer transactions using cash registers and ensured accurate pricing upon scanning goods. Collected payments in cash or credit, issued receipts and refunds, and processed stamps and coupons. Addressed customer complaints while maintaining a clean and organized store environment.Seasonal Sales Assistance
Cotton On Group SA · 2019 — 2020Greeted customers upon store entry and provided product suggestions in response to inquiries. Maintained the store's cleanliness and replenished inventory on the sales floor. Assisted with cash register operations and performed additional tasks as assigned by the shift supervisor, abiding by company policies and brand standards.
Skills & Expertise
Education
- Bachelor of Commerce In Marketing & Business Management NQF 7Institution not specified · — — 2021
- MatricTsosoloso Ya Afrika Secondary School · — — 2015
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