Kongnyuy I.
Mid-Level Executive Support and Operations Assistant
Open to offersNew to PlatformAbout
Irine K. is an experienced professional specializing in executive support, admin operations, and systems and workflow management, with a track record in business services, financial services, and customer support sectors across Cameroon and Nigeria. At Apex Knowledge Desk, Irine supports executive operations remotely by managing schedules, organizing tasks, and documenting processes to drive efficiency and facilitate smooth client onboarding. At Crystal Comfort and MTN Le Content, Irine handled customer inquiries, managed records, and ensured seamless coordination between clients and teams, with a focus on service delivery and financial transactions. Notably, Irine has implemented automation tools for client onboarding and lead generation, managed large-scale email inboxes, and developed structured calendar and task management systems. Irine holds a Higher National Diploma in Transport and Logistics and is fluent in English and French.
Experience
Executive Support and Operations Assistant
Apex Knowledge Desk · 2025 — PresentManaged executive operations by organizing workflows, coordinating tasks, and overseeing schedules for enhanced efficiency. Developed task tracking systems, documented processes, conducted lead research, and assisted with client onboarding to facilitate seamless operations and ensure effective follow-ups.Administrative and Customer Support Assistant
Crystal Comfort · 2022 — 2025Directed customer communications and daily administrative activities, ensuring prompt responses and orderly record-keeping. Assisted with scheduling, managed client data, and enhanced communication between clients and internal teams to optimize service delivery.Administrative and Customer Support Assistant
MTN Le Content · 2017 — 2020Engaged in a financial services environment, addressing customer inquiries, maintaining records, and processing both national and international transactions. Ensured operational accuracy, upheld confidentiality, and contributed to the smooth execution of daily activities.
Skills & Expertise
Education
- Higher National Diploma in Transport and LogisticsInstitut Universitaire des Grandes Ecoles des Tropiques · 2017 — 2019
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