Kouyo K.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Wilfried K. is a detail-oriented Customer Support Specialist with extensive experience in both English and French language environments, having contributed to companies like FTMO and Webhelp as a customer service agent. He excels in managing client inquiries, swiftly resolving issues, and ensuring seamless customer experiences. Wilfried has honed his skills in administration, organization, and advanced digital tools like Excel and Notion. His educational journey includes a Bachelor's Degree in American Civilization from Félix Houphouët-Boigny University, which enriches his understanding of global cultural dynamics. As a Remote Device Support Agent at Jupiter.Data.Flow, he is responsible for maintaining consistent connectivity and performance, emphasizing reliability and efficiency. His versatile career also includes experience as an English Coach, Hotel Receptionist, and Interpreter, showcasing adaptability across various sectors.
Experience
Customer support agent (French - English)
FTMO · 2025 — 2026Managed customer inquiries in both French and English, providing solutions and enhancing the overall customer experience.English Coach and Consultant
Binnie’s English Training · 2020 — 2024Delivered coaching and consulting services focused on English language skills, facilitating effective communication for students.Customer support agent - Backcare
Webhelp · 2020 — 2021Addressed customer support needs related to Backcare products, ensuring prompt resolution of issues.Remote Device Support Agent
Jupiter.Data.Flow · 2021 — PresentMonitored the company's phone system to guarantee connectivity and address technical issues promptly. Collaborated with the team to maintain operational efficiency.Receptionist
Horizon Hotel · 2020 — 2020Provided front desk services, managing guest inquiries and facilitating check-in and check-out processes.Interpreter
Nigeria Trade Fair · 2019 — 2019Facilitated communication as an interpreter during the Nigeria Trade Fair, ensuring clarity between parties.Interpreter, Protocol Officer
Update Consulting International · 2019 — 2019Served as an interpreter and protocol officer, supporting events and ensuring effective communication.
Skills & Expertise
Education
- Bachelor's Degree in American CivilizationFélix Houphouët-Boigny University · 2017 — 2020
- University General Diploma (DUG)Félix Houphouët-Boigny University · 2017 — 2019
- BAC , Series A2Lycée Moderne I de Bouaflé · 2015 — 2016
- BEPC (Brevet d'Études du Premier Cycle)Lycée Moderne Sassandra · 2012 — 2013
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