Kriselle E.

Kriselle E. is a seasoned customer service professional, currently serving as a Team Leader at Concentrix Malaysia, where she leverages her extensive experience to guide a team of 13-18 agents. With a robust background in customer service, she ensures that all service level agreements are met and maintains a high standard of professionalism. Kriselle began her career as a Customer Service Associate at Sutherland Global Services, later advancing to a Senior Specialist role at IQOR RMS Philippines. Her academic foundation is grounded in a BS in Hotel and Restaurant Management from Angeles University Foundation. Skilled in problem-solving, project deliverables assurance, and complex information translation, Kriselle continuously pursues professional growth to stay abreast of industry best practices and standards.