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Krislene R. — Senior Customer Service and Administrative Support Specialist from Philippines

Krislene R.

Senior Customer Service and Administrative Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Krislene R. is a seasoned professional with over nine years in customer service and administrative support, renowned for her expertise in calendar management, client communication, and meticulous organizational skills. Her tenure at RealPage Inc. as a Property Account Manager saw her adeptly managing client accounts for property management software, resulting in accurate billing processes that boosted cash flow by approximately 30%. Prior to that, at Athena, she served as an Executive Assistant, streamlining operations and enhancing communication, notably improving the CEO’s time management. At Valor Global, Krislene excelled as a Customer Service Associate and Product Trainer, where she designed training programs and mentored over 100 new hires, improving employee performance metrics. Her career began at Teleperformance, where she resolved billing and authorization issues efficiently. Krislene holds a Bachelor of Science in Travel Management from the Lyceum of the Philippines University.

Experience

  • Property Account Manager

    RealPage Inc. · 2024 — 2026
    Managed client accounts for property management software, ensuring accurate billing. Addressed billing concerns and service requests while coordinating with internal teams for issue resolution. Maintained detailed records of client communications and provided administrative support, including data entry and receivables management.
  • Executive Assistant (Client Support / Operations)

    Athena · 2021 — 2024
    Delivered high-level administrative support, managing the CEO's calendar and email communications. Enhanced engagement among stakeholders through coordinated communication and assisted in scheduling meetings. Managed data entry and document organization while maintaining confidentiality.
  • Customer Service Associate, Collections Specialist and Product Trainer

    Valor Global · 2018 — 2021
    Conducted training for new hires to support client accounts efficiently. Provided real-time feedback and coaching to improve employee performance and designed training materials to enhance learning retention. Mentored new hires and analyzed training data to optimize programs.
  • Customer Service Representative

    Teleperformance · 2016 — 2018
    Managed inbound calls to resolve billing issues while maintaining accuracy. Handled a high volume of customer interactions daily and coordinated with internal teams to address billing concerns. Resolved errors in medication processing and contributed to quarterly service reviews.