Krissan S.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Krissan M. is a results-driven professional with a diverse background spanning customer support, risk analysis, operations coordination, and food service environments. During their tenure as a Driving Risk Analyst at Hinduja Global Solutions, Krissan excelled in analyzing driver behavior data, reviewing traffic video footage, and resolving client concerns with consummate attention to SLA & KPI Compliance. Their proficiency in handling high-volume workloads was demonstrated by processing 800–1000 video clips daily and consistently exceeding target requirements. Additionally, Krissan's role as a cook for Americana Qatar Food Company highlighted their skills in food preparation, inventory management, and quality control. Their expertise extends to operations coordination as evidenced by their experience with Scheirman Construction Inc., where they managed batching plant logistics and operational activities across multiple sites. Krissan holds a Bachelor of Science in Information Technology from AMA (ACLC) and has completed multiple certifications, including DriveCam Lytx and TESDA Food and Beverage Services. They are actively seeking opportunities in areas such as BPO, customer service, technical support, and remote support roles.
Experience
Batching Plant Coordinator
Scheirman Construction Inc. · 2020 — 2020Coordinated operations, logistics, and processing functions across three project sites. Oversaw and managed expenses pertaining to aggregates, cement, gas, metals, and operational materials. Processed liquidation reports and authorized petty cash requests to ensure seamless business operations. Assisted the Plant Manager and project teams with various administrative and operational tasks, meeting all deadlines and organizational objectives.Cook
Family Business & Americana Qatar Food Company · 2016 — 2019Executed line cooking and sauce preparation while performing butchery duties in a dynamic food service setting. Ensured timely and accurate preparation of meals and special requests. Supported food preparation, conducted inventory checks, and engaged in quality control efforts. Maintained cleanliness and upheld sanitation standards throughout kitchen areas and workstations. Acknowledged as Officer-in-Charge and recognized as Employee of the Month for dependable performance.Driving Risk Analyst
Hinduja Global Solutions · 2013 — 2016Analyzed driver behavior data and examined traffic video footage for global clients using Hindsight and DriveCam Lytx systems. Conducted investigations into traffic violations and validated incident reports with precision. Addressed client concerns while adhering to service-level agreements (SLA) and key performance indicators (KPI). Reviewed approximately 800–1000 video clips daily, consistently exceeding targets. Compiled and submitted organized reports to clients within specified timelines.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAMA (ACLC) · 2006 — 2011
- Computer System Design and ProgrammingFar Eastern University
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