Kristel C.
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EnglishTagalog
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About
- Clinical internship experience: patient counseling and therapeutic activities
- HR internship experience: candidate interviews and employee lifecycle management
- Educational internship experience: child development support using psychological principles
- Customer Service Representative background: Top Agent at Teleperformance handling hotel reservations
- Proficient in Excel, Word, Google Workspace, Microsoft Office, and Canva
- Adaptable with a strong ability to learn new tools and processes quickly
- Detail oriented with excellent organizational skills
- Collaborative team player who also works independently
- Strong written and professional communication skills with 50 wpm and C2 in English proficiency
Experience
Customer Service Representative (Voice)
Teleperformance · 2026 — 2026Managed inbound voice calls for hotel room reservations, assisting customers with availability checks, bookings, modifications, cancellations, and payment confirmations. Addressed issues such as overbookings and rate discrepancies while maintaining high communication standards in a dynamic environment.Clinical Psych Intern
Metro Psych Inc. · 2025 — 2025Accrued 100 hours of hands-on clinical experience involving direct patient counseling, facilitating therapeutic activities, and drafting detailed psychological reports and case presentations.Human Resource Intern
Alshear Security and Investigation Agency Co. · 2025 — 2025Achieved a 100-hour internship focused on the employee lifecycle, utilizing psychological knowledge during candidate interviews to assess communication, motivation, and cultural fit.Special Education Intern
River of Life Childcare and Learning Center · 2025 — 2025Completed a 100-hour internship at a school, providing support to children needing guidance. Employed psychological principles to observe behaviors, identify personal needs, and enhance communication and motivation.
Skills & Expertise
TranscriptionFile ManagementChatter (only fans or similar)Chat SupportCustomer SupportCanvaCall HandlingCapCutPhone SupportSales SupportEmail ManagementCustomer ServiceEmail SupportVirtual AssistantData Entry SpecialistCalendar ManagementCustomer Service RepresentativeBookkeepingPersonal AssistantTravel PlanningExecutive AssistantAppointment SetterAccounts Payable
Education
- Bachelor of Science in PsychologyTaguig City University · 2022 — 2026
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