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Kristel M. — Senior Administrative Support and Customer Service Specialist from Philippines

Kristel M.

Senior Administrative Support and Customer Service Specialist

Philippines No experience yet
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Languages
English
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About

Kristel M. is a dedicated professional with over 12 years of experience in customer service, administrative support, and operations management. Based in San Pablo City, Laguna, Philippines, she has honed her skills in various roles such as Assistant Restaurant Manager at Jollibee Foods Corporation, where she efficiently managed daily operations, prepared reports, and ensured compliance with safety and quality standards. Her expertise extends to inventory management and the use of SAP for business processes. Kristel's educational background in Information Technology underpins her strong computer literacy and data accuracy skills, making her a reliable candidate for virtual assistant roles. Her time at McT&T Foods Ltd., serving as a Food Counter Attendant, further refined her ability to thrive in fast-paced environments, handle customer inquiries, and maintain operational efficiency. With a proven track record of maintaining organized records and supporting team coordination, Kristel is well-positioned to provide dependable support in the remote work industry.

Experience

  • Food Counter Attendant

    McT&T Foods Ltd.dba McDonalds Restaurant · 2023 — 2025
    Accurately processed customer orders while delivering professional customer service. Handled cash transactions with precision and addressed customer inquiries promptly and courteously. Maintained organized workspaces, ensured supplies were restocked, and assisted with inventory management. Followed standard procedures to ensure operational accuracy in a busy environment.
  • Assistant Restaurant Manager

    Jollibee Foods Corporation · 2014 — 2023
    Oversaw daily administrative and operational functions to enhance business efficiency. Prepared and submitted detailed operational reports in a timely manner while ensuring data accuracy. Managed inventory levels and monitored product availability to sustain operational continuity. Maintained records related to timekeeping and employee attendance. Supported sales tracking and collaborated on sales-building initiatives. Ensured adherence to safety, quality, and operational procedures while using SAP for business operations.
  • Service Crew / Dining Crew

    Five and Three A Inc. · 2011 — 2011
    Provided customer assistance and accurate information in a fast-paced setting. Processed orders and ensured the correctness of items requested by customers. Maintained organized records and adhered to operational procedures while collaborating effectively with team members.
  • Sales Clerk

    Homeworld Shopping Corporation · 2010 — 2011
    Helped customers find products and provided relevant product information. Maintained a record of special orders and coordinated with supervisors for restocking needs. Organized merchandise and ensured a tidy sales area while recommending items based on customer preferences.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Dalubhasaan ng Lunsod ng San Pablo · 2011 — 2014
  • Associate in Information Technology
    Laguna State Polytechnic University · 2008 — 2010

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