kristian L.

Kristian L. is an experienced professional with over a decade in customer relations, particularly in client support, healthcare insurance coordination, and administration. His career in Dubai and the US BPO sector has fortified his skills in handling international clients and managing medical insurance inquiries. He has a strong background in customer service and team leadership, focusing on retention through effective client relationships. During his tenure as an Insurance Advisor and Sales Consultant at Pacific Prime Middle East, he guided clients in selecting healthcare plans while also managing client relations to boost retention and referrals. As a Customer Relations Executive, he excelled in generating insurance quotes and managing communications with providers. In his earlier roles at Sitel Philippines, including Contact Center Supervisor, Kristian further honed his skills in escalation handling, technical support, and customer service excellence, remarkably improving team performance and customer satisfaction metrics. He now seeks a Virtual Assistant role where his robust sales and communication skills can support organizational operations.