Kristidane N.
Senior Customer Service and Quality Assurance Team Leader
Open to offersNew to PlatformAbout
Kristidane N. is a results-driven professional with over 8 years of experience spanning customer service, quality assurance, and team leadership. Her career includes impactful roles such as Appointment Setter and Cold Caller for industries like Roofing, HVAC, and Real Estate. At firms like Vivid Marketing and Hope Channel Davao, she excelled at generating qualified leads and maintaining CRM databases. As a Quality Assurance Analyst, she ensured flawless outputs on social media platforms and provided training to creative teams. Kristidane also demonstrated her leadership prowess at VXI Global Holdings and The Doers Way, where she led teams, handled client communications, and ensured operational excellence through detailed reports. Her educational background in Hospitality Management complements her professional acumen and dedication to service excellence.
Experience
Appointment Setter / Cold Caller
Vivid Marketing · 2025 — 2026Conducted outbound cold calls to qualify leads and schedule appointments for Roofing, HVAC, and Real Estate sectors. Assessed client needs, confirmed decision-makers, and evaluated project timelines. Maintained CRM records with detailed lead information and call outcomes while ensuring follow-up schedules were updated.Quality Assurance Analyst
Hope Channel Davao · 2022 — 2025Reviewed outputs prior to airing on social media platforms and cable channels. Provided coaching sessions and calibrated the creative team’s performance. Generated reports on an end-of-day, end-of-week, and end-of-month basis.English Tutor
Engoo · 2017 — 2023Taught English language skills to students during video sessions, providing feedback on grammar and pronunciation. Maintained accurate communication with students and the online school through emails.Team Leader
The Doers Way · 2020 — 2022Managed team operations and conducted daily huddles to disseminate updates. Facilitated report generation including start-of-day and end-of-day summaries. Led hourly roll calls to ensure team engagement and addressed client concerns effectively.Subject Matter Expert
VXI GLOBAL HOLDINGS, INC. · 2018 — 2020Oversaw team management, conducting daily huddles to relay updates. Facilitated report generation such as start-of-day and end-of-day summaries. Maintained regular roll calls throughout the day and communicated client concerns to the team while providing weekly coaching.Customer Support
Customer Contact Channels · 2015 — 2017Handled customer calls addressing inquiries and resolving concerns while effectively de-escalating issues. Assisted students in learning English through video calls, offering real-time feedback and grammar correction. Communicated via email with both students and the online school to ensure accuracy in student records.
Skills & Expertise
Education
- Bachelor of Science Major in Hospitality ManagementDavao Doctors College · 2010 — 2014
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