Kristine J.

Kristine J. C. is a seasoned Customer Service Professional with 17 years of experience in the BPO and e-commerce industries, demonstrating a consistent ability to enhance customer satisfaction and organizational success. Kristine J. C. has honed her skills in customer relations, issue resolution, and order management through her roles as a Call Center Agent and Customer Service Representative in notable companies such as Dazen Ecommerce Trading LLC, Omniyat, Awok.com, and Citibank. Her career highlights include leading teams as a Call Center Supervisor at Teleperformance, where she implemented performance improvement strategies and consistently met KPIs. Her ability to handle escalations professionally and deliver high-quality service in fast-paced environments has been a hallmark of her career. Additionally, Kristine J. C. leverages her strong communication skills and problem-solving capabilities to ensure client support and effective resolution of complaints. Holding a Bachelor of Science in Nursing from Jose Rizal University, she is a registered nurse, fluent in English and Filipino, and ready to contribute her expertise to new challenges.