Kristine G.
Mid-Level Quality Supervisor
Open to offersNew to PlatformAbout
Kristine T. is a detail-oriented Quality Supervisor with extensive experience in customer service, sales, and quality management within the automotive and business process outsourcing (BPO) sectors. At Hyundai Alabang Inc, Kristine served as a Sales Consultant, recommending vehicles and negotiating deals. Transitioning to Concentrix, she handled customer inquiries, resolved complaints, and processed account-related tasks as a Customer Service Representative. As Program Ready Trainer 1, Kristine developed training materials and delivered process and compliance training. Promoted to Senior Quality Evaluator, she evaluated customer interactions and identified quality trends, followed by her current supervisory role where she guides quality evaluators, ensures the accuracy of quality metrics, and collaborates on data-driven improvements. Kristine holds certifications in Lean Six Sigma and various training and quality programs.
Experience
Quality, Supervisor
Concentrix · 2026 — PresentLed and directed quality evaluators engaged with data and company tool deployment, maintained accuracy of dashboards, reports, and quality metrics, and collaborated with operations, training, and leadership to promote informed, data-driven quality improvements.Senior Quality Evaluator
Concentrix · 2024 — 2025Reviewed customer interactions, transactions, and processes for adherence to quality standards, identified patterns and root causes in quality concerns, and served as the contact for Conversational Assist tool.Program Ready Trainer 1
Concentrix · 2023 — 2024Designed training materials including manuals, presentations, and job aids; conducted training sessions on processes, compliance requirements, tools, client specifics, and company systems for employees.Customer Service Representative
Concentrix · 2020 — 2023Handled phone-based customer inquiries, resolved complaints and service issues efficiently, and performed account updates as well as processing orders, returns, and refunds.Sales Consultant
Hyundai Alabang Inc · 2020 — 2020Assisted customers by recommending appropriate vehicles while clearly explaining relevant features, specifications, and benefits; handled deal negotiations and managed the closing of sales transactions.
Skills & Expertise
Education
- Bachelor of Business Management - MarketingUniversity of Perpetual Help System DALTA
- Management (Undergraduate)University of Perpetual Help System DALTA
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