Kristine M.
Junior E-commerce Customer Support Virtual Assistant
Open to offersNew to PlatformAbout
Kristine M. is an experienced E-commerce Customer Service Virtual Assistant with 5+ years of experience supporting Shopify-based brands and fast-paced e-commerce businesses. She specializes in high-volume email and chat support, managing 100–250+ tickets per day while handling orders, tracking, refunds, returns, cancellations, subscriptions, disputes, and customer complaints.
She has worked with international brands across the UK, Canada, Hong Kong, and other markets, using tools such as Shopify, Gorgias, Re:amaze, Zendesk, Help Scout, ShipBob, ShipHero, Notion, Slack, and various payment and tracking platforms. Her experience also includes chargebacks, PayPal disputes, supplier coordination, and complex order issues.
With a strong focus on problem-solving, accuracy, and customer satisfaction, Kristine is comfortable working independently, following SOPs, and handling high-volume workloads with minimal supervision.
Why hire me
Employers should hire me because I bring 5+ years of hands-on e-commerce customer support experience, strong Shopify knowledge, and the ability to handle high-volume workloads independently. I’m proactive, detail-oriented, and solution-focused, with experience resolving complex customer issues, refunds, returns, disputes, and order concerns while maintaining a professional customer experience.
Experience
Customer Support Virtual Assistant – Email & Chat
Omnie CSR (Fahlo) · 2025 — 2026Handled high-volume email backlogs during peak season, ensuring prompt resolution of customer issues. Addressed order and refund matters, decreasing average response time significantly.Customer Support Virtual Assistant – Email & Chat
Slick Gorilla · 2023 — 2025Managed over 50 daily email and chat tickets on Shopify, upholding a high customer satisfaction rate. Efficiently processed orders, refunds, and returns while coordinating with team members to address wholesale inquiries and shipment issues.Team Supervisor
Global Dominion Financing Corporation · 2021 — 2023Oversaw a team of more than 10 agents, primarily cold callers, ensuring that daily targets were consistently achieved. Administered client accounts by calculating penalties and updating payments while also training new team members.
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