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Kristine J. — Mid-Level Customer Service Representative from Philippines

Kristine J.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Kristine Joy D. is a seasoned Customer Service Representative with a history of delivering support across diverse sectors, particularly in customer service, education, real estate, and staffing solutions. At Virtual Staffing Solutions, she handled customer inquiries, resolved complaints, and maintained client records using problem-solving and communication skills across phone, email, and chat channels. Her tenure at Teleperformance focused on lead generation and appointment setting within the real estate industry. With significant experience as an Online ESL Tutor and as a Foreign Language Teacher at Asia Pacific Fredfort International School in Cambodia, Kristine Joy D. tailored instructional strategies and managed classrooms, leveraging strong active listening and computer literacy to support student progress. Her methodical approach contributes to organizational efficiency and customer satisfaction.

Experience

  • Customer Service Representative / Tech Support

    Virtual Staffing Solutions · 2022 — 2025
    Responded to customer inquiries across phone, email, and chat channels. Addressed customer complaints and issues promptly and professionally. Updated and maintained customer records within the system. Collaborated with team members and other departments to enhance the customer experience.
  • Online ESL Tutor

    AIRCLASS SINGAPORE · 2023 — 2024
    Encouraged students' participation and fostered confidence in using English. Adapted teaching strategies to address diverse learning needs and cultural backgrounds.
  • Real Estate Appointment Setter / Lead Generation

    Teleperformance · 2021 — 2022
  • Online ESL Teacher

    51 Talk Philippines · 2020 — 2021
    Planned and delivered structured English lessons appropriate for students' proficiency levels. Provided constructive feedback to support the enhancement of students' language skills. Motivated student participation to build confidence in using English.
  • Foreign Language Teacher

    Asia Pacific Fredfort International School · 2012 — 2018
    Developed and delivered structured English lessons tailored to students' proficiency levels. Taught and enhanced the four key language skills: speaking, listening, reading, and writing. Created and adapted lesson materials to align with learning objectives. Managed the classroom to ensure a positive and productive learning environment. Documented student performance and attendance.
  • Customer Care Representative

    APAC Leyte · 2008 — 2009

Skills & Expertise

Education

  • Bachelor of Science in Secondary Education
    Leyte Normal University · 2000 — 2004

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