Kristine M.
Mid-Level Telemarketing Manager
Open to offersNew to PlatformAbout
Kristine M. is a seasoned Telemarketing Manager and Customer Service Specialist with extensive experience in the insurance industry. At Robbie Conner Insurance Agency in Las Vegas, she led a team of telemarketers in delivering auto and home insurance quotes. Her responsibilities included supervising daily operations, training staff, and ensuring sales targets and quality standards were consistently met. Previously, at JC Prime Allstate Insurance, Kristine excelled as a telemarketer, where she skillfully qualified leads, articulated coverage options, and maintained comprehensive customer service records. She also has experience as an Appointment Setter with Medicare Heroes Philippines Company. Kristine holds a BS in Nursing from Palawan State University and is fluent in English and Filipino, proficiently utilizing Microsoft Office and Google Workspace tools.
Experience
Telemarketing Manager
Robbie Conner Insurance Agency · 2025 — 2026Supervised a team of telemarketers focused on providing auto and home insurance quotes. This included coaching, training, and monitoring performance to achieve sales targets and uphold quality standards. Managed daily operations and tracked key performance metrics while conducting performance evaluations.Telemarketer
JC Prime Allstate Insurance · 2021 — 2024Conducted outbound calls to prospective customers, offering auto and home insurance quotes and explaining coverage options, policy benefits, and discounts. Assessed customer needs to qualify leads, scheduled and transferred prospects to licensed insurance agents, and maintained comprehensive documentation of customer interactions and follow-up activities in the CRM system.Appointment Setter
Medicare, Heroes Philippines Company · 2021 — 2021Qualified potential clients through outbound calls and scheduled appointments for follow-up visits with sales representatives.
Skills & Expertise
Education
- Bachelor of Science in NursingPalawan State University · 2004 — 2007
- Degree not specifiedSicsican National School · 2001 — 2004
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