Kristine R.

Kristine R., based in Iligan City, Philippines, has built a robust career in customer service, boasting nearly seven years of experience in the field. Her academic journey includes studies in BS Psychology complemented by professional education from St. Michael’s College and St. Peter’s College. During her tenure at Concentrix from 2016 to 2023, she excelled as a Customer Service Representative, where she handled inbound calls, managed customer satisfaction to prevent callbacks, and offered solutions for customer retention by negotiating credits and providing available offers. Her role also saw her thriving as a Sales Representative, promoting offers and processing orders, while her stint in tech support involved guiding customers with basic programming steps. Kristine is proficient in organizing, critical thinking, and time management, backed by refined computer skills.