Kristine B.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Kristine B. is a seasoned professional from Naga City, Philippines, with a multi-faceted background in virtual assistance, recruitment, and customer support. With notable roles at Neowork LLC, Concentrix Philippines, and Advocate Health Staffing, she has developed a comprehensive understanding of managing full-cycle recruitment processes, strengthening stakeholder relations, and optimizing business workflows. Technically proficient in CRMs like Shopify and HubSpot and adept in using marketing automation platforms such as Klaviyo, Kristine ensures operational excellence and client satisfaction. Her ability to handle multi-channel communications and manage executive calendars showcases her organizational prowess. At Concentrix, she led volume hiring initiatives, while at Advocate Health Staffing, she played a critical role in departmental coordination and talent sourcing. Kristine holds a degree in Environmental & Sanitary Engineering from Partido State University and has pursued various certifications to further enhance her skill set.
Experience
Virtual Assistant / Customer Support Specialist
Neowork LLC · 2022 — 2026Addressed multi-channel customer inquiries through phone, chat, and email, delivering timely support. Handled executive calendar management, email filtering, appointment coordination, and routine administrative tasks. Processed complex orders, refunds, and customer modifications using Shopify and Gorgias. Implemented email and SMS marketing campaigns with Klaviyo. Collaborated with sales managers to build stakeholder relationships and optimize lead generation sources.Senior Recruitment Specialist
Concentrix Philippines · 2021 — 2025Oversaw full-cycle recruitment pipelines for critical volume hiring needs. Sourced candidates through online job boards, social sourcing, and referrals. Conducted interviews, profile evaluations, and technical assessments for healthcare accounts. Supervised the candidate journey, including onboarding and offboarding processes. Developed daily analysis programs and strategies to enhance talent acquisition.Healthcare Staffing Coordinator / Lead Generation Specialist
Advocate Health Staffing · 2021 — 2022Engaged with hospital directors, CNOs, HR leaders, and healthcare administrators to fulfill staffing needs. Developed and maintained client relationships with medical facilities for long-term staffing solutions. Managed inbound and outbound communications via phone, email, and text. Coordinated immediate shift coverage and dynamic scheduling for emergencies. Collaborated with internal recruitment teams to align talent sourcing with client requirements.Sales Representative
Quantrics Enterprise Inc · 2018 — 2021Handled customer inquiries related to financial accounts while applying technical troubleshooting procedures. Promoted corporate products and accurately recorded sales orders in legacy CRM systems. Identified and escalated complex consumer experiences to senior supervisory levels.Administrative Assistant
Bicol Medical Center · 2016 — 2018Performed medical and administrative data entry tasks and managed calendar allocations. Documented minutes and action items in organizational and executive meetings. Directed incoming calls and organized email channels to ensure effective communication.Customer Service Representative
Sutherland Global · 2015 — 2016Resolved general support queries from end-users with professionalism and efficiency. Maintained a high Customer Satisfaction (CSAT) metric during tenure.Administrative Assistant
Local Government Unit of Pamplona · 2013 — 2015Managed core data processing, file registries, and calendar allocations across departments. Recorded detailed minutes and action protocols during executive and civic council meetings.
Skills & Expertise
Education
- BS Environmental & Sanitary EngineeringPartido State University · 2000 — 2006
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