Kristine O.

Kristine O. is an award-winning operations leader with over 10 years of experience optimizing service delivery and managing large-scale client programs in the customer service, sales, telecommunications, IT services, and enterprise support sectors. As an Operations Manager, she oversaw global service desks for major clients, including Nokia, DHL, UBS, and CSL, driving process improvements and leading enterprise-level incident management and team performance initiatives. Recognized as a top leader by Concentrix and iQor Inc., she excelled in data analysis, team training, and service-level agreement compliance. Kristine utilized advanced Excel analytics, Salesforce, and tools like Power BI and ServiceNow to ensure operational excellence, facilitate cross-functional projects, and consistently exceed performance targets in fast-paced environments.