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Kristine L. — Mid-Level Executive Assistant from Philippines

Kristine L.

Mid-Level Executive Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Kristine S. is a dedicated professional with extensive experience in account management, executive support, and social media strategy. As a Senior Executive Assistant at Magic, she oversaw financial operations, including bookkeeping, transaction reconciliation, and high-volume financial data entry. Additionally, she managed HR lifecycle processes and maintained accurate records across systems. She developed and streamlined standard operating procedures, improving workflow efficiency in finance and HR operations. Kristine's role also involved providing high-level executive support by managing calendars, emails, meetings, and travel. Previously, at Dau Biomechanics Wellness Center, she excelled as a Social Media Manager, crafting multichannel strategies to boost brand visibility. As an Account Operations Manager at Sutherland Global Services, Kristine managed client accounts, optimized service delivery, and identified opportunities for account expansion. She holds a degree in Business Information Management from AMA Computer Learning Center, majoring in accounting.

Experience

  • Senior Executive Assistant

    Magic
    Oversaw financial operations, including bookkeeping, transaction reconciliation, and high-volume financial data entry while ensuring accurate record maintenance. Managed employee life-cycle processes, including account setup and deletion via Google Admin, and executed data extraction and import between HR platforms. Developed standard operating procedures and improved process efficiency across finance and HR. Collected and analyzed financial and HR data, generating actionable reports, while maintaining an organized digital filing system for regulatory compliance. Provided executive support through calendar and email management, meeting coordination, and preparation of reports and presentations.

  • Social Media Manager / Appointment Setter

    Dau Biomechanics Wellness Center
    Executed multichannel social media strategies to enhance brand visibility and engagement, creating high-quality graphic content and posts. Managed community engagement across platforms such as Facebook Messenger, WhatsApp, Instagram, TikTok, and Telegram, addressing inquiries and building client loyalty. Conducted outbound calls to potential clients for consultations, presenting medical services and scheduling appointments. Maintained accurate client records in the CRM and tracked service appointments. Analyzed social media metrics for content optimization and collaborated with marketing to improve lead conversion.

  • Account Operations Manager

    Sutherland Global Services
    Served as the primary contact for client accounts, managing the relationship lifecycle and addressing escalations. Assessed client objectives and operational challenges, crafting tailored solutions aligned with client needs. Coordinated project plans across teams to ensure timely delivery of milestones and effective communication. Prepared client-facing materials, including performance reports and strategic recommendations. Identified account expansion opportunities and optimized service delivery through upsell strategies and process improvements.

  • Senior Team Manager / Coach

    Sutherland Global Services
    Led daily operations for multiple teams while managing workflows and setting performance standards. Focused on process optimization to enhance operational efficiency and service quality; monitored KPIs for continuous improvement. Developed growth plans and coordinated cross-functional team efforts to meet project goals. Acted as the primary client liaison, resolving issues and supporting client retention through presentations and recommendations. Also oversaw recruitment and HR activities, including onboarding and engagement programs.

  • Subject Matter Expert / Customer Service Support

    Sutherland Global Services
    Created training programs to enhance team performance and standardize best practices. Acted as the primary expert for complex client inquiries across various communication channels, delivering prompt solutions. Analyzed customer data to identify trends and recommend process improvements. Collaborated with stakeholders to align project goals and ensure consistent service quality. Monitored team performance, providing coaching and leading skill development initiatives.

  • Administrative Assistant / Data Entry

    Sutherland Global Services
    Managed data processing and entry tasks, ensuring accuracy and data integrity for operational use. Coordinated logistics for senior staff by scheduling meetings and travel arrangements. Prepared reports and presentations to facilitate effective communication across departments. Maintained organized office records in compliance with company policies while delivering general administrative support, including handling correspondence and office supplies.

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