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Kristine I. — Mid-Level eCommerce Account Manager from Philippines

Kristine I.

Mid-Level eCommerce Account Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kristine I. is an accomplished eCommerce & Account Management Professional with thirteen years of experience, notably at ZALORA Philippines. She advanced from buying operations to serve as the Head of Commercial Operations, driving end-to-end brand and seller relationship management. Her expertise lies in account management, catalogue accuracy, seller onboarding, and trade execution, underpinned by a Lean Six Sigma Black Belt certification. Kristine excels in building scalable systems and nurturing thriving teams, contributing significantly to commercial growth. She spearheaded automation projects, enhancing efficiency through tools like Python, Zapier, and ChatGPT, reducing manual workloads and improving workflow accuracy. Her strategic acumen is evident in her role in reducing company-funded discounts, improving inventory management, and leading cross-functional collaboration to optimize business performance. Kristine holds a Bachelor of Science in Economics from the University of the Philippines Los Baños and an MBA from De La Salle University-Graduate School of Business, further augmenting her strong foundation in strategic operations and leadership. Her efforts have consistently bolstered operational flow, ensured high product data accuracy, and driven AI-driven process improvement initiatives.

Experience

  • Head of Commercial Operations | Senior Manager

    ZALORA Philippines · 2024 — 2025
    Led the Buying Operations team to achieve end-to-end SKU, PO, and campaign requirements while enhancing collaboration with regional and cross-functional teams. Implemented scalable process improvements to mitigate operational bottlenecks, driving gains in accuracy and efficiency. Managed priority projects focusing on inventory health, pricing controls, and system adoption while promoting a culture of collaboration and data-driven decision-making.

  • Business Development Operations Manager

    null · 2022 — 2022
    Fostered collaboration between teams to enhance Commercial processes while tracking and monitoring Commercial OKRs to support quarterly strategic goals. Led the rollout of Fulfilled by Zalora and Fulfilled by Seller business models in the Philippine market, establishing a scalable framework for seller onboarding consistency.

  • Business Development Operations Associate Manager

    null · 2020 — 2022
    Supervised the Buying Operations team, ensuring the accuracy and efficiency of SKU, PO, and return management. Strengthened supplier coordination to resolve delivery and stock issues while enhancing system proficiency through targeted training on SAP, Flash, PET, and OMS.

  • Buying Operations Associate Manager

    null · 2017 — 2020
    Managed workflows to guarantee timely and accurate handling of SKU creation, purchase orders, and returns. Led the successful implementation of SAP for the Commercial team, facilitating improved system adoption and streamlined workflows.

  • Buying Operations Manager Apprentice

    null · 2016 — 2017
    Optimised team workflows concerning SKU creation, purchase orders, and returns, maintaining high operational standards. Improved coordination with suppliers, inventory, and commercial teams to resolve discrepancies.

  • Buying Operations Supervisor

    null · 2014 — 2016
    Managed the onboarding process of cross-listed brands, ensuring accurate product information and optimised image handling. Improved collaboration with local and regional teams to swiftly address product concerns.

  • Senior Product Editing Tool Expert/Buying Assistant

    null · 2013 — 2014
    Managed the import/export processes for product onboarding, resolving listing discrepancies and maintaining precise data. Enhanced cross-functional collaboration to support inventory flow and purchase order accuracy.

  • Product Editing Tool Expert

    null · 2012 — 2013
    Oversaw special projects for various card types by collaborating to plan, develop, and implement new products. Managed media channels while supporting marketing campaigns and evaluating budget post-campaign.

  • Entrepreneur in Residence

    null · 2012 — 2012
    Maintained high accuracy in product data while optimising workflows and ensuring timely PO creation and smooth order fulfilment through strong collaboration across functions.

  • Special Installment Plan-Key Account Marketing Associate | Product Development Associate | Product Associate, Classic Credit Card | MIS Associate

    Bank of the Philippine Islands · 2008 — 2012
    Contributed to numerous marketing initiatives while supporting product development and operational tasks across various roles within the team. Focused on maintaining accuracy and compliance with established procedures.

Skills & Expertise

Business Analyst (ERP)Project CoordinationEcommerceAccount Management

Education

  • Master of Business Administration
    De La Salle University-Graduate School of Business · 2011 — 2014
  • Bachelor of Science in Economics
    University of the Philippines Los Baños · 2004 — 2008