Kristine G.
Mid-Level Virtual Assistant and Administrative Specialist
Open to offersNew to PlatformAbout
Kristine G. is a detail-oriented Virtual Assistant with over five years of experience in providing high-level administrative support, customer service, and operations coordination. She has proven capabilities in managing executive calendars, streamlining workflows, and maintaining CRM systems with 99–100% accuracy. Kristine's professional journey includes roles such as an Executive Assistant, Administrative Specialist, and Customer Service Manager, where she has supported companies in various sectors including home service cleaning and healthcare consulting. Notably, she excels in social media marketing, lead generation, and cold calling, contributing to increased brand visibility and client engagement. Her technical expertise encompasses platforms like Salesforce, Zoho CRM, and Google Workspace, ensuring efficient operations in fast-paced remote environments. Her experience also includes the management of social media campaigns, appointment setting, and conducting healthcare surveys, demonstrating her multi-faceted skills in sales and client service.
Experience
EXECUTIVE ASSISTANT | CUSTOMER SERVICE MANAGER
Unique Genius – Home Service Cleaning Company · 2024 — 2026Managed daily operations including scheduling and client coordination, and maintained CRM systems to track leads and appointments. Conducted outbound calls for surveys, verified insurance details, and educated prospects on healthcare services while overseeing cleaning teams and marketing initiatives.Appointment Setter/Cold Caller
ArtCorp · 2022 — 2023Generated qualified leads and scheduled appointments for sales teams while maintaining CRM records and improving data tracking accuracy.Insurance Verification Specialist/Virtual Assistant
GoHealthcare Consulting LLC · 2023 — PresentConducted insurance verification and prior authorizations, supported administrative tasks, and collaborated with sales and operations teams to ensure a smooth client onboarding process.Prior Authorization Specialist
EXL Service · 2021 — 2022Verified insurance eligibility, processed prior authorizations, and worked with healthcare providers to expedite approval while ensuring compliance with regulations.Customer Care Associate
Hinduja Global Solutions · 2020 — 2021Provided customer support for benefits information and claims inquiries, efficiently resolving issues to maintain high customer satisfaction while handling a high volume of calls.