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Kristine M. — Mid-Level Operations Team Leader from Philippines

Kristine M.

Mid-Level Operations Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalogKorean
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About

Kristine M. is an accomplished Operations Support professional based in Antipolo City, Philippines. With a Bachelor of Science in Hospitality Management from the Polytechnic University of the Philippines, she has demonstrated proficiency in various sectors, including customer service and administrative coordination. Currently serving as a Team Leader at Lizardbear Tasking Inc., Kristine manages operations for pioneering financial accounts, leading a team of 20 agents to achieve performance excellence. Her role involves strategic use of tools like Google Docs and Workday, underscoring her expertise in CRM & Workforce Tools. Her prior experience includes roles in content moderation and live chat support, where she resolved a wide array of customer issues and ensured policy compliance. With certifications such as Six Sigma White Belt and Fraud Fighter, Kristine brings a well-rounded approach to problem-solving and process improvement in every role she undertakes.

Experience

  • Team Leader – Pioneer Account

    Lizardbear Tasking Inc. · 2025 — Present
    Oversaw operations for two leading financial accounts, ensuring operational efficiency and quality of service. Provided guidance to a team of 20 agents, focusing on meeting performance goals and customer satisfaction. Addressed escalations, tracked KPIs, and executed coaching strategies to enhance team productivity. Compiled operational reports and engaged with management to facilitate process improvements.

  • Live Chat Support Agent

    Lizardbear Tasking Inc. · 2025 — 2025
    Delivered instant customer support via live chat in a dynamic setting. Professionally resolved issues related to accounts, payouts, technical matters, and policies. Handled several customer interactions at once while achieving high satisfaction ratings.

  • Content Moderator

    Lizardbear Tasking Inc. · 2022 — 2025
    Evaluated digital content for adherence to policy and safety standards. Detected fraudulent, abusive, and policy-violating material with keen attention to detail. Exercised analytical skills and sound judgment in sensitive moderation scenarios.

  • Contact Center Associate – Email Support

    Global Integrated Contact Facilities Inc. · 2020 — 2021
    Managed customer inquiries, complaints, and claims through email support. Investigated and resolved issues using internal resources and established procedures. Kept precise records and escalated urgent matters when necessary.

  • Administrative Coordinator

    Hotel Management Institute of the Philippines · 2019 — 2020
    Coordinated administrative tasks, training schedules, and billing documentation to assist daily organizational functions. Produced reports, meeting notes, memos, and other operational paperwork. Aided in organizing TESDA training programs and assessment preparations. Kept records organized and ensured timely fulfillment of administrative tasks. Facilitated interdepartmental coordination to enhance efficiency and organizational workflows.

Skills & Expertise

Customer Service and Admin SupportPharmaceuticalCRMCustomer ServiceAccountantAccounts ReconciliationsEmail SupportCustomer Service RepresentativeComputer Vision Engineer

Education

  • Bachelor of Science in Hospitality Management
    Polytechnic University of the Philippines – Sta. Mesa, Manila · 2015 — 2019