Kristine T.

Kristine B. is an experienced Quality Specialist with over three years dedicated to quality assurance in the call center and BPO industry, following more than eight years in technical support roles for telecom and technology clients such as HP Printers and AT&T U-Verse. At Foundever, she conducts 20–30 QA evaluations per week, ensuring client-defined scorecards, compliance, and call flow standards are met. Kristine’s background includes managing EMEA order fulfillment for enterprise clients, providing end-to-end technical support for hardware and cloud systems, and executing data-driven root cause analysis to reduce repeat quality defects by approximately 25%. She is adept at performance reporting, calibration sessions, coaching, and driving improvements in CSAT and operational quality. Her expertise in Microsoft Excel for auditing and reporting further supports continuous process optimization and business objectives within customer experience and sales environments.