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Kristone V. — Mid-Level Customer Service Representative from Philippines

Kristone V.

Mid-Level Customer Service Representative

Philippines 3-6 years
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About

Kristone V. is an experienced professional with a background spanning the financial services, healthcare billing, and logistics industries. At Eperformax Contact Center, Kristone served as a Customer Service Representative handling financial inquiries, then transitioned to PMAX Global Philippines as a Patient Service Representative focused on healthcare billing support. With Optum Global Solution, Kristone managed prior authorization tasks as a Customer Service Representative in the healthcare sector. Most recently, Kristone worked as a Dispatch Specialist at Supportware Philippines Inc., contributing to logistics operations. Kristone’s formal education includes undergraduate coursework in Secondary Education (major in English) at the University of Southern Philippines Foundation. Key competencies include MS Office proficiency, PowerPoint presentations, email and internet use, and a functional command of basic Spanish.

Experience

  • Dispatch Specialist (LOGISTICS)

    Supportware Philippines Inc. · 2025 — 2026
    Coordinated dispatch operations and ensured timely delivery of logistics services.
  • Customer Service Representative (Prior AUTH)

    Optum Global Solution · 2023 — 2024
    Managed authorization requests and communicated with customers regarding their health benefits.
  • Customer Service Representative (FINANCIAL)

    Eperformax Contact Center · 2021 — 2023
    Engaged with customers to address financial inquiries and provide solutions.
  • Patient Service Representative (Healthcare-billing)

    PMAX Global Philippines · 2023 — 2023
    Facilitated billing processes and assisted patients with their queries.

Skills & Expertise

Education

  • Bachelor of Science in Secondary Education- major in English 2nd year Undergraduate
    University of Southern Philippines Foundation · 2017 — 2018

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