Kristopher E.
Mid-Level BPO Training Manager
Open to offersNew to PlatformAbout
Kristopher T. is a seasoned BPO leader based in Valenzuela City, Philippines, renowned for his expertise in Training Management, Operations, and Recruitment across various prestigious organizations. His career trajectory spans from frontline customer service roles to leadership positions, demonstrating a profound ability to enhance team performance and optimize operational processes. At CoverDesk Philippines, he efficiently led a team of 45 virtual assistants, ensuring excellence in service delivery to insurance clients. Previously, at Manila DGBPO Corp., Kristopher managed a robust training department, orchestrating logistics and development for CPR/First Aid Trainers across Australia, while managing training-related financial operations. With a foundation in Mass Communication from Emilio Aguinaldo College, he further augmented his skills through diverse certifications in e-learning, risk analysis, and business concepts from the University of the Philippines Open University. Kristopher's commitment to quality, efficiency, and stakeholder management consistently drives business success in dynamic environments.
Experience
Team Lead
CoverDesk Philippines · 2026 — 2026Led a team of 45 Virtual Assistants who managed personal and commercial lines of insurance while overseeing attendance and productivity to ensure performance met client expectations. Conducted monthly meetings with clients to review team performance and provided coaching to Virtual Assistants based on client feedback.Training Manager
Manila DGBPO Corp. · 2024 — 2025Managed a Training Department consisting of 45 CPR/First Aid Trainers in Australia and an offshore coordinator team. Ensured training logistics were handled effectively, including scheduling and venue readiness, while also managing payroll and timesheet validation. Monitored Key Performance Indicators and applied coaching strategies to sustain high performance levels.Technical Sales Agent
TaskUs · 2024 — 2024Handled inbound sales calls with high volume and consistently achieved sales targets by providing customers with accurate product information and tailored recommendations. Ensured satisfaction scores remained strong through professional communication.Team Manager
PSG Global Solutions · 2021 — 2023Led a recruitment team through the processes of sourcing, screening, and selection. Responsible for conducting performance reviews and development planning while streamlining recruitment workflows to enhance efficiency.Team Manager
Alorica · 2021 — 2021Managed Relationship Managers supporting a major US financial account and ensured achievement of KPIs through regular reviews and focused coaching. Addressed escalations effectively and collaborated with cross-functional teams to enhance service delivery.Nesting Coach
Alorica · 2019 — 2021Led nesting sessions for new hires transitioning into operations, providing real-time feedback to boost proficiency and retention rates. Adapted training delivery methods to virtual platforms in response to the pandemic.Relationship Manager
Alorica · 2017 — 2019Acted as the primary point of contact for client accounts, addressing escalations with a focus on professionalism and empathy.
Skills & Expertise
Education
- Bachelor of Science in Mass CommunicationEmilio Aguinaldo College