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Kristyl J. — Senior Front Office Manager from Philippines

Kristyl J.

Senior Front Office Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kristyl J. is a seasoned hospitality professional with over seven years of experience, excelling in front office management, reservations, and sales and marketing within the hotel industry. Holding a Bachelor of Science in Tourism Management from Colegio San Agustin – Bacolod, Kristyl has demonstrated expertise in guest relations and customer service. Currently serving as the Front Office Manager at Stonehill Suites, she manages daily operations, ensuring high guest satisfaction and overseeing team productivity. Her role includes optimizing room occupancy, revenue, and handling guest concerns efficiently. Kristyl has also held significant positions at Henann Prime Beach Resort, JSY United Employees Multi-Purpose Cooperative, and Stonehill Suites. Her proficiency in hotel systems like Xenia and Genesis, along with her ability to manage online travel agency platforms such as Booking.com and Expedia, complements her strong coordination skills in sales and front office environments.

Experience

  • Front Office Manager

    Stonehill Suites · 2025 — Present
    Managed daily front office operations to ensure efficient check-in and check-out. Supervised staff training, upheld service standards, and addressed guest issues with professionalism while coordinating with Housekeeping and Sales for smooth operations.
  • Reservation/Front Office Associate

    Henann Prime Beach Resort · 2024 — 2025
    Handled guest check-in and check-out, processed reservations, and resolved customer inquiries. Worked with different departments to facilitate uninterrupted service and optimized reservation management for occupancy and revenue.
  • Secretary/Admin/Accounting Staff

    JSY United Employees Multi-Purpose Cooperative · 2022 — 2024
    Maintained essential records, prepared minutes for board meetings, and issued certificates. Processed payroll and invoices, while providing support for accounting compliance and operations.
  • Sales & Marketing Officer

    Stonehill Suites · 2020 — 2022
    Managed corporate accounts and contracts, organized event preparations, and created proposals and forecasts.
  • Front Office Supervisor – OIC

    Stonehill Suites · 2018 — 2020
    Oversaw front desk operations, handled bookings, addressed guest complaints, and managed OTA extranets.
  • Front Office Associate

    Henann Palm Beach Resort · 2014 — 2018
    Performed duties related to front office operations, including guest interactions and support.
  • Online English Teacher

    51Talk · 2014 — 2018
    Delivered online English language lessons to students.
  • Technical Support

    Teleperformance · 2014 — 2018
    Provided technical assistance and support to customers.
  • Customer Service Associate

    Convergys · 2014 — 2018
    Assisted customers with service inquiries and support.
  • Hotel Staff

    Moevenpick Cebu · 2014 — 2018
    Performed various duties assigned within the hotel operations.
  • Administrative Assistant

    Colegio San Agustin · 2014 — 2018
    Provided administrative support and assistance within the educational institution.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Colegio San Agustin – Bacolod · 2011 — 2015

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