Kriszl A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Kriszl A. is an experienced Appointment Setter and Customer Service Representative with a background in the hotel booking and financial services industries. From March 2016 to December 2024, Kriszl worked in high-volume customer support roles at Ubiquity Global Services and Concentrix Bacolod, handling Tier 2 inquiries and serving as a Senior Guest Specialist. At HotelPlanner.com, Kriszl managed appointment setting and direct messaging on social media platforms. Kriszl is skilled in CRM platforms, QuickBooks, and Go High Level, with additional strengths in professional communication, language proficiency, and social media management. Kriszl holds a degree in AB English Literature from La Carlota City College and is based in Taguig City, Philippines.
Experience
Appointment Setter/ DM Setter in Social Media
null · 2025 — 2026Handled scheduling and direct messaging tasks within social media platforms as part of appointment setting processes.Hotel Planner.com
null · 2025 — 2025Contributed to functions related to hotel planning, with responsibilities tied to the operations of Hotel Planner.com.Customer Service Representative
Senior Guest Specialist- Concentrix Bacolod · 2019 — 2024Supported guests by managing customer service inquiries and assisting with guest-related concerns in a senior specialist capacity at Concentrix Bacolod.Senior Guest Specialist/ Tier 2 Customer Service
Ubiquity Global Services · 2016 — 2019Addressed and resolved advanced guest service requests as part of Tier 2 customer service at Ubiquity Global Services.Loan processor/ Financial Advisor
nullProcessed loan applications and provided financial advice, ensuring tasks were completed in alignment with associated financial services.
Skills & Expertise
Education
- AB ENGLISH LITERATURELa Carlota City, College · 2006 — 2011
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