Kriz G.

Kriz G. is an accomplished Customer Service and Technical Support professional with over eight years of experience in industries including financial services, telecommunications, automotive assistance, travel, and technology. She has demonstrated expertise in handling complex customer concerns and providing efficient support in high-pressure environments. At Agero – UnifyCX, Kriz coordinated emergency roadside assistance for stranded motorists, skillfully dispatching appropriate support and maintaining clear communication during stressful situations. Her role at Avalon – Concentrix involved delivering effective phone-based technical support for Apple devices, troubleshooting software and hardware issues, and guiding customers through technical solutions. As a Fraud Analyst with VXi Global Solutions, LLC, she played a crucial role in safeguarding customers and the company from financial losses by detecting and investigating fraudulent activities. Moreover, her experience includes providing technical support for travel-related services at Alorica and serving as a Front Desk Officer at Punta Bulata Resort & Spa, where she managed guest operations and contributed to event planning. Kriz is skilled in troubleshooting, fraud detection, and customer communication, as well as being proficient in Microsoft Office.