Krizzia M.
Junior E-Commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Krizzia Marie R. B. is a proficient Customer Service and Operations Executive Assistant with a distinctive e-commerce background. With over a year and a half of substantial experience, she has adeptly managed over 3,000 backlogged emails and high-volume live chats via platforms such as Gorgias, Shopify, and Gmail, consistently maintaining SLA standards. Krizzia achieved a commendable 4.5/5 CSAT score by applying empathetic, solution-oriented communication and technical troubleshooting for issues related to Shopify, PayPal, and Stripe. Her expertise extends to de-escalating refund concerns, reducing chargeback risks, and enhancing support workflows using tools like Gorgias automations, Tidio, ChatGPT, and Linked Helper. Beyond customer service, she brings operational experience as the former owner of Elle's Burger, where she managed diverse tasks from customer service to inventory monitoring. She holds a Bachelor of Science in Exercise and Sports Sciences from Bicol University, graduating with the distinction of Magna Cum Laude.
Experience
Customer Service | Operations Executive Assistant
US-Based E-Commerce Startup · 2024 — 2026Managed the resolution of over 3,000 backlogged customer emails and numerous live chat inquiries using Gorgias, Shopify, LinkedIn, and Gmail, which helped restore SLA compliance. Maintained a customer satisfaction score of 4.5/5 through empathetic and solution-focused support across email, chat, and outbound calls, addressing complex order and payment issues. Enhanced order processing workflows by performing manual audits of Shopify orders and confirming customer addresses via Google Maps, thereby reducing errors. Proactively addressed high-risk customer disputes about PayPal, Stripe, and order delays to prevent chargebacks and escalations. Coordinated customer support operations leveraging Shopify, Gorgias, PayPal, and Stripe, prioritizing complex cases and tracking KPIs like response time and first-contact resolution to improve support efficiency.Student Intern
Albay 2nd District Office – Congressman Joey Sarte Salceda · 2024 — 2024Facilitated support operations for more than 500 trainees during major distribution events, ensuring proper documentation and participant tracking while coordinating multiple activity stations. Improved trainee verification and scheduling through organized record-keeping, which reduced delays during high-traffic public service activities. Handled data encoding and documentation for hundreds of participant records, leading to improved accuracy in filing and reduced manual errors.Owner
Elle's Burger · 2021 — 2023Oversaw daily operations for more than two years by managing customer service, cashiering, inventory monitoring, and order fulfillment while ensuring customer satisfaction in a high-paced food service setting. Organized inventory tracking and transaction monitoring to enhance operational efficiency and minimize stock inconsistencies. Engaged with customers by addressing transaction inquiries, recommending menu items, and managing daily questions to foster repeat customer relationships. Coordinated multi-task operations involving food preparation, cash handling, and customer support during peak business hours, guaranteeing timely service and accurate order fulfillment. Improved service consistency during busy periods through structured task prioritization and operational scheduling.
Skills & Expertise
Education
- Bachelor of Science in Exercise and Sports SciencesBicol University · — — 2024