Krystal Q.
Senior Customer Support and Logistics Coordinator
Open to offersNew to PlatformAbout
Krystal S., based in Baguio City, Philippines, is a proficient remote professional with over 12 years of experience supporting U.S. clients across various sectors. Her expertise spans BPO operations, customer service, technical support, team supervision, logistics coordination, and the real estate domain. Throughout her career, she has held roles such as Technical Support Representative and Supervisor with Vivint Smart Home, where she provided solutions for smart home products and oversaw performance management. At Sitel, she advanced to Tier 2 Coach and Supervisor, excelling in customer account support and conflict resolution. Her remote tenure with Freight Dispatch included U.S. transportation logistics, leveraging platforms like DAT and Truckstop for load management and delivery coordination. Krystal also facilitated real estate transactions as a Virtual Assistant, performing administrative tasks and CRM management. She holds a Bachelor of Science in Electronics and Communication Engineering from Pamantasan ng Lungsod ng Cabuyao.
Experience
Remote – U.S. Transportation Operations
null · 2026 — 2026Facilitated U.S. freight and transportation operations, coordinating loads from pickup to delivery. Managed communication with carriers regarding load details and helped negotiate freight rates while preparing confirmations and tracking shipment status.Virtual Assistant / Transaction Coordination / Office & Operations Support
KINGDOM REAL ESTATE TEAM · 2024 — 2025Supported U.S. real estate operations through transaction coordination and client communication. Managed schedule appointments, maintained documentation, and assisted with CRM records and follow-ups while ensuring timely progression through contractual deadlines.Virtual Assistant
TRUST REAL ESTATE · 2024 — 2024Provided remote administrative support focused on maintaining CRM information and facilitating lead follow-up. Coordinated appointments and engaged in record management tasks.B2B Appointment Setting / Sales Support
SIMPLE BIZ · 2023 — 2024Conducted outbound B2B prospecting by communicating with business owners and decision-makers. Qualified potential prospects and scheduled appointments while managing activity records.Remote Support
UPCISION · 2023 — 2023Assisted with remote business operations and customer interactions, maintaining accurate information and fulfilling assigned administrative duties.Real Estate Virtual Assistant / Cold Caller / Appointment Setter
PHONE ANIMAL · 2021 — 2023Conducted high-volume outbound calls for U.S. real estate professionals, identifying and qualifying potential clients. Asked discovery questions to assess needs and scheduled appointments between prospects and agents.Technical Support Representative / Supervisor
Vivint Smart Home · 2020 — 2021Delivered technical troubleshooting and customer support for smart home and security products such as alarms, cameras, and sensors. Diagnosed issues and guided customers through troubleshooting processes while managing escalated concerns. Advanced to supervisory duties over frontline representatives, assisting with staffing, scheduling, and performance monitoring.Reservation Specialist
IHG · 2019 — PresentAssisted customers with hotel reservations, handling inquiries regarding availability. Processed reservations, modifications, and cancellations, while managing customer requests in a busy environment to maintain accurate records.Fraud / Dispute Specialist
JPMORGAN CHASE · 2015 — 2016Supported customers facing fraud and disputed transaction issues by reviewing account information and managing sensitive situations. Followed established procedures for verification, security, and documentation to maintain case records.Customer Service Representative / Supervisor / Tier 2 Coach
SITEL · 2009 — 2015Engaged in providing customer service and account support within a high-volume BPO setting. Progressed to supervisory and Tier 2 roles, serving as an escalation resource and assisting representatives with challenging customer interactions. Conducted coaching sessions and performance monitoring, while implementing staffing and workforce coordination.
Skills & Expertise
Education
- Bachelor of Science in Electronics and Communication EngineeringPamantasan ng Lungsod ng Cabuyao · 2007 — 2010
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