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Kunala V. — Senior Digital Banking Consultant from India

Kunala V.

Senior Digital Banking Consultant

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Vikram K. is a seasoned Digital Banking Consultant with over 20 years of experience in the banking industry, specializing in Digital Transformation and business analysis within Transaction Banking and Retail Banking. With a proven track record in delivering digital banking solutions, he has adeptly collaborated with business, operations, compliance, and technology teams. His expertise includes optimizing business processes, enhancing customer experiences, and managing tasks such as requirements gathering, stakeholder management, and UAT. During his tenure at IndusInd Bank Ltd., Axis Bank, HDFC Bank, Yes Bank, and others, he led digital banking transformation projects, onboarded corporate clients onto digital platforms, and developed solutions for working capital and liquidity management. Vikram's work also involved robust compliance management and process automation, leveraging skills in digital solutions, regulatory compliance, and technology-enabled transformation initiatives.

Experience

  • Team Leader

    IndusInd Bank Ltd. · 2024 — Present
    Consult with corporate clients to design Digital Transaction Banking solutions according to their requirements. Oversaw the onboarding of corporate customers onto Digital Banking platforms, which included API Banking and Payment Gateway solutions. Collaborated with Technology teams to gather functional requirements and ensure successful implementation. Conducted business process mapping to recommend digital solutions that enhance operational efficiency. Managed user acceptance testing (UAT) and provided production support post-implementation. Delivered training for clients on digital banking products and facilitated digital adoption initiatives to increase online transaction volumes.

  • Team Leader

    Axis Bank · 2021 — 2024
    Directed banking transformation efforts across operations and compliance sectors. Partnered with teams from Business, Compliance, and Technology to refine operational processes. Collected and analyzed business requirements for system enhancements, while identifying automation opportunities through process analysis. Created management information system (MIS) dashboards for business intelligence and supported the execution of technology implementation projects. Conducted user acceptance testing for banking system enhancements and compiled executive reports for leadership, focusing on improving onboarding quality through redesigning workflows.

  • Team Leader

    HDFC Bank · 2015 — 2021
    Worked alongside Technology teams to implement digital banking solutions and documented essential business requirements and functional specifications. Assisted in improving business processes through implementation support and coordinated with cross-functional teams during project execution. Monitored project milestones and risks while participating in user acceptance testing. Aimed to enhance the customer journey through various digital initiatives and maintained stakeholder engagement throughout transformation projects.

  • Team Leader

    Yes Bank · 2011 — 2015
    Served as a Business Analyst bridging the gap between business and technology teams by gathering and documenting functional requirements. Created comprehensive business process documentation while managing UAT execution and defect resolution. Oversaw change requests and supported enhancements to digital banking products alongside project managers during implementation phases. Contributed to digital transformation initiatives throughout banking operations.

  • Territory Manager

    ICICI Bank · 2008 — 2011
    Oversaw Transaction Banking and Trade Finance solutions while collaborating with Technology teams for enhancements to banking systems. Improved workflows for payment processing and played a role in operational transformation initiatives. Managed SWIFT and Digital Payment operations, as well as supported compliance and regulatory reporting. Created process documentation and standard operating procedures, and coordinated with multiple stakeholders across Operations and Technology.

  • Junior Manager

    Centurion Bank of Punjab · 2006 — 2008
    Supported the implementation of improvements in banking operations and managed Foreign Exchange and Transaction Banking processes. Assisted with process documentation and coordinated reporting and reconciliation tasks while working with internal stakeholders to enhance operations.

  • null

    UAE Exchange Ltd. · 2003 — 2006
    Managed operations related to Foreign Exchange and Remittance while supporting initiatives for digital payment processing. Improved operational workflows and carried out compliance reviews, coordinating franchise audits and related reporting.

  • Accounts Executive

    Ratnakar & Associates · 1998 — 2003
    Handled accounting operations and financial reporting responsibilities, which included preparing reconciliation statements. Improved accounting workflows through process standardization and supported the documentation required for audits.

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