Kurt R.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Kurt Russel T. is a seasoned Customer Service Professional with over a decade of experience in providing exceptional customer support. With a solid background in managing both inbound and outbound call handling and four years dedicated to email support for online orders and purchases, he has honed his expertise in CRM tools, efficient order management, and problem resolution. Kurt holds a Bachelor of Science in Computer Science from North Negros College. His tenure at Concentrix involved handling billing, account, and technical concerns, where he excelled in troubleshooting while maintaining high customer satisfaction scores. At iQor, he adeptly managed email inquiries and conducted follow-ups on shipments, contributing to seamless delivery processes. Kurt's ability to deliver professional service across various channels marks him as a reliable asset in customer engagement roles.
Experience
Customer Service Representative
iQor- Metrobyt-mobile · 2019 — 2026Responded to email inquiries regarding online orders, purchases, and account matters. Assisted customers with order status, returns, refunds, and delivery challenges. Conducted outbound calls to UPS and USPS to follow up on shipments, ensuring timely delivery.Customer Service Representative
Concentrix- Xfinity · 2016 — 2019Addressed billing, account, and technical issues through effective troubleshooting and resolution. Utilized empathy and active listening to manage challenging customer interactions and enhance service experiences. Sustained high customer satisfaction and quality scores while achieving productivity and performance objectives.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceNorth Negros College · 2014 — 2016
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