Kurusiga
Mid-Level Debt Collector
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Elimi L. is a skilled professional with extensive experience in debt collection, customer solutions, and the solar energy industry. As a Debt Collector at Our Pacific, Elimi combined hands-on collections support with leadership roles, maintaining ethical and customer-focused practices using systems like Debtcol. He oversaw the allocation and management of debt portfolios, and ensured compliance with legal and regulatory standards. Previously, as a Senior Solar Advisor with Proficient Customer Solutions and Solar Hub, Elimi provided expert advice on solar energy solutions, conducted site assessments, and liaised with installation teams to guarantee quality standards. His proficiency in tools like Google Workspace facilitated client communications and documentation management. In earlier roles as a Quality Analyst and Product Analyst, Elimi enhanced customer service delivery through data-driven quality processes and supported tourism product development with market research and analysis. Fluent in English and Fijian, he leverages his GDS expertise with Amadeus and Sabre from his time as a Reservations Consultant to improve service efficiency across various sectors.
Experience
Debt Collector
Our Pacific · 2025 — 2026Achieved recovery targets by ensuring ethical and compliant collection practices. Contacted debtors via phone and email, handled account inquiries, and established payment plans. Managed hardship cases, reconciled payments, and allocated funds accordingly. Oversaw the management of debt portfolios, maintained accurate records, and ensured follow-ups on repayment arrangements. Conducted call monitoring and quality assurance to promote compliance with legal standards.SENIOR SOLAR ADVISOR
Proficient Customer Solutions / Solar Hub / solarZero · 2022 — 2024Provided tailored solar energy solutions to clients, including detailed site assessments and recommendations for system designs. Enhanced customer engagement by educating them on the benefits of solar power. Coordinated with installation teams to ensure compliance with specifications and quality standards while using Google Workspace for client management.RESERVATIONS CONSULTANT
Pacific Centrecom Fiji Limited / Dominion House, Suva · 2020 — 2021Managed and processed reservation requests through multiple booking platforms like Sabre and Mona Lisa. Adhered to protocols for handling BSP refunds and provided guidance on travel options. Coordinated with airlines to resolve booking issues while maintaining industry knowledge for compliance.PRODUCT ANALYST
Tourism · 2012 — 2015Analyzed tourism products and customer behavior to support the development of travel offerings. Conducted market research and competitor analysis to identify opportunities. Collaborated with various teams to optimize product offerings and monitor KPIs.SENIOR RESERVATIONS CONSULTANT
Pacific Centrecom Fiji Limited / Dominion House, Suva · 2009 — 2012Coordinated reservations across international sales offices, ensuring customer satisfaction. Trained junior staff while managing complex inquiries, maintaining financial records, and collaborating with airline partners to enhance reservation workflows.POSTMAN
Post Fiji / Mail Centre Laucala Beach · 2006 — 2009Delivered mail to residential and commercial addresses while maintaining knowledge of Suva's neighborhoods for optimizing delivery routes. Sorted incoming mail and assisted in dispatching parcels, ensuring excellent customer service.SALESMAN
Prouds Duty Free – Nadi International Airport · 2003 — 2006Developed and executed sales strategies to exceed targets in a retail environment. Engaged customers with product demonstrations, maintained product knowledge, and handled inquiries to enhance the shopping experience.QUALITY ANALYST
Proficient Customer Solutions / Solar HubImplemented quality assurance processes to improve customer service delivery and reduce errors. Worked with cross-functional teams to develop quality control standards while analyzing customer feedback for better service quality. Conducted audits and monitored compliance, facilitating workshops to elevate team competency in regulatory standards.
Skills & Expertise
Education
- Diploma in CustomsFiji National University · — — 2012
- Fiji Seventh Form ExaminationRatu Sukuna Memorial School · — — 1999
- Fiji School Leaving CertificateSila Central High School · — — 1998
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