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Sylvestre N. W. is a dedicated Cybersecurity Analyst Junior with a strong foundation in IT support and networking. Currently, he serves as the Unit Manager at BoldTech Interprise in Tamale, where he oversees the BoldPrint unit, providing comprehensive technical support for printing systems and office IT equipment. His responsibilities include system configuration, troubleshooting, and maintenance of hardware and software, as well as client support in document management and digital printing solutions. Sylvestre's experience extends to his self-employed role as an Independent IT Support Technician since 2021, where he offers troubleshooting and maintenance services for individuals and small businesses. His technical proficiencies encompass basic penetration testing, vulnerability analysis, and system administration, with a solid grasp of incident detection and vulnerability analysis. Sylvestre is committed to continuous improvement and skill development in cybersecurity and technical support, evidenced by his proactive training through CyberDefender and hands-on labs with platforms like TryHackMe and Hack The Box. His educational background includes a Bachelor Technique in Cybersecurity from Tamale Technical University. He holds several certifications, including the Google Technical Support Fundamentals from Coursera and Introduction to Cybersecurity from Cisco Networking Academy.