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Kwasi K. — Junior Customer Service Representative from Ghana

Kwasi K.

Junior Customer Service Representative

Ghana Less than 1 year
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Languages
English
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About

Osei K. is a graduate of Kwame Nkrumah University of Science and Technology with a BSc. in Metallurgical Engineering and professional experience spanning scientific research, engineering, education, and customer service. During an industrial attachment and later national service at the Council for Scientific and Industrial Research (CSIR-IIR), he contributed to the sampling and weighing of materials, sieve test analyses, and the production of fuel briquettes from solid waste, and assisted in metal fabrication, welding, and solar dryer construction for agricultural products. His educational role at Mama Jane International School involved developing lesson plans and enhancing English language abilities for primary students. At MultiChoice Ghana Limited, he provided customer service, efficiently managing client inquiries and service issues using platforms like Tascr and Clarity. His work reflects exposure to the manufacturing, education, and media industries in Ghana.

Experience

  • Customer Service Representative

    Multichoice Ghana Limited · 2025 — 2026
    Functioned as a Customer Service Agent, addressing client inquiries, resolving issues, and ensuring customer satisfaction. Utilized tools like Tascr and Clarity to provide prompt responses and maintain accurate records to enhance service efficiency.
  • English Teacher

    Mama Jane International School · 2023 — 2024
    Responsible for teaching English lessons to primary school students, focusing on enhancing their reading, writing, and communication abilities in a supportive and interactive setting. Monitored student progress and adapted lesson plans and instructional strategies to address diverse learning needs.
  • National Service

    CSIR- IIR · 2022 — 2023
    Served as an assistant technician in the engineering department, gaining experience in metal fabrication and welding. Contributed to projects, including the construction of billboards, metal gates, and burglar proofs, while assisting the technical team in designing and building a solar dryer for agricultural products.
  • Industrial Attachment

    Council for Scientific and Industrial Research- IIR · 2021 — 2022
    Engaged in the Materials and Manufacturing Department performing material sampling and weighing, conducting sieve test analyses, and producing briquettes from solid waste. Participated in a field trip to Asanko Gold Ghana to observe gold processing and the operations of the assaying laboratory.

Skills & Expertise

Education

  • BSC. METALLURGICAL ENGINEERING
    KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY · 2018 — 2022

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