Kwena L.
Senior HR & AI Operations Specialist
Open to offersNew to PlatformAbout
Kwena L. is an experienced HR & AI Operations Specialist with over five years supporting senior leadership and distributed teams across global remote environments. In the nonprofit healthcare sector at iHealth and Wellness Foundation Inc, Kwena manages end-to-end HR administration, onboarding, compliance, and digitization of workflows using cloud-based systems like Notion and Trello. As an AI Agent Assistant with Outlier AI, she specializes in human-AI collaboration, prompt optimization, AI output validation, and data annotation to enhance research accuracy and support structured analytical projects. Her background also includes roles in IT services and professional advisory, where she supported executive operations, workforce reporting, and quality assurance with advanced skills in Microsoft Excel and Power BI. Kwena demonstrates proven ability to maintain 100% data accuracy, facilitate multi-time zone collaboration, and uphold strict confidentiality standards.
Experience
HR Specialist / Project Manager
iHealth and Wellness Foundation Inc · 2025 — PresentProvide HR and operational support to senior leadership within a distributed team. Oversee onboarding, offboarding, employment contracts, and HR compliance documentation within a cloud-based framework. Digitize HR documentation and implement SOP frameworks utilizing Notion to enhance process visibility. Ensure accuracy in employee records and confidential HR files. Create workforce dashboards and KPI reports via Excel and Power BI for decision-making purposes. Manage meetings and executive schedules across various time zones. Track operational deliverables using Trello and facilitate communication through Slack.HR Assistant / Administrative Intern
Madibana IT Solutions & Cabling · 2024 — PresentEnsure high-level data integrity by verifying and cleansing employee and business data. Assist leadership by providing structured reporting using Excel and Power BI visualizations. Support operational and financial data validation tasks. Independently manage multiple administrative workflows while adhering to deadlines. Maintain effective communication with clients and internal stakeholders.AI Agent Assistant
Outlier AI · 2023 — PresentWork with large language models (LLMs) to generate, refine, and validate research and analytical outputs. Conduct thorough web research to verify claims and ensure content accuracy utilizing credible resources. Design and optimize prompts for enhancing AI reasoning and clarity. Identify and rectify hallucinations and data inaccuracies found in model outputs. Annotate and curate datasets to improve AI training performance. Employ analytical reasoning to ensure adherence to complex project guidelines while maintaining quality standards in a freelance environment.HR Assistant
Badikila Group · 2022 — 2023Enhance recruitment and onboarding procedures, leading to a noticeable reduction in hiring turnaround time. Oversee payroll documentation, track HR compliance, and maintain employee records with precision. Generate HR reports using Excel to assist in workforce planning efforts. Advocate for improved documentation systems to promote compliance and accessibility. Aid in grievance management and facilitate internal HR communications.Administrative / Personal Assistant
Seshabane Advisory (CA(SA)) · 2019 — 2021Offer executive support to a Chartered Accountant in a professional services setting. Organize complex calendars, manage correspondence, and coordinate client interactions. Prepare audit documentation and compliance reports. Involve in bookkeeping tasks, expense tracking, and Excel-based financial reporting. Streamline document control systems to enhance administrative efficiency.
Skills & Expertise
Education
- Bachelor of Commerce in Human Resource ManagementUniversity of South Africa (UNISA) · — — 2026
- Diploma in Human Resource ManagementUniversity of South Africa (UNISA) · — — 2023