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Kyla A. — Mid-Level Customer Service Representative from Philippines

Kyla A.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Kyla Angela B. is an accomplished Customer Service Representative with extensive experience at Inspiro Philippines. Her role encompasses assisting customers through various phases of their travel journeys, including booking, flight check-in, and aircraft boarding and deplaning, always adhering to company procedures and regulatory standards. Her responsibilities also include managing a wide range of customer issues, from billing and collections support to client inquiries and product support. Kyla holds a Bachelor of Science in Architecture from the Technological Institute of the Philippines, Quezon City, demonstrating a strong foundation in technical education. She is proficient in both Filipino and English, providing excellent communication skills crucial for smooth customer interactions. Her academic background is further built with a focus on science and technology from Our Lady Fatima University.

Experience

  • Customer Service Representative

    Inspiro Philippines · 2021 — 2026
    Guided customers through the booking process, flight check-in, and boarding while adhering to customer service standards, company protocols, and safety regulations. Maintained professionalism and a positive demeanor in all customer interactions. Assisted in managing flight reservations and resolved various customer concerns related to billing, inquiries, product support, and inbound sales based on account assignments.

Skills & Expertise

Education

  • Bachelor of Science in Architecture
    Technological Institute of the Philippines · 2019 — 2021
  • Science Technology Engineering Mathematics
    Our Lady Fatima University · 2017 — 2019
  • Secondary
    Santolan High School · 2013 — 2017
  • Primary
    Taguig Elementary School · 2007 — 2013

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