Kyla S.

Kyla A., a seasoned Customer Service Professional and Business Travel Consultant, has garnered extensive experience in the travel industry, providing exceptional service while ensuring seamless travel experiences for clients. With a Bachelor of Science in Tourism Management from Holy Angel University, Kyla's expertise lies in personalized travel solutions, managing bookings, handling customer inquiries, and addressing administrative tasks. During her tenure with Imbel Travel, she utilized multiple communication platforms like 3CX, Slack, and WhatsApp to manage travel and hotel inquiries efficiently. Kyla demonstrated proficiency in systems such as LMS, Galileo, and Amadeus for booking management, along with fare comparisons to provide optimal value. Her analytical prowess was further exhibited through the compilation of monthly sales reports showcasing booking trends and performance metrics. In addition, her role as a Customer Service Associate at Etihad Airways saw her adeptly manage customer concerns while maintaining a professional demeanor. Certified in Amadeus Reservation Essentials, Kyla's strong command of Microsoft Office tools further complements her operational efficiency and critical problem-solving abilities.