Kyle L.

Kyle L., based in Bicester, is a seasoned customer service professional with nine years of experience spanning retail management and remote contact centres. Known for his empathetic approach and active listening skills, Kyle excels in creating positive, memorable customer experiences. His expertise in managing store operations was honed as a Team Leader at The Midcounties Co-operative, where he ensured exceptional face-to-face customer service and efficient stock management. In remote environments, Kyle demonstrated excellence as a Customer Service Advisor, handling high-volume inquiries and resolving complex financial queries with clarity and patience at Premium Credit Limited and Teleperformance. His commitment to quality assurance is evidenced by his perfect score in a sensitive role as a Fraud Advisor at Concentrix. Throughout his career, Kyle has consistently met key performance indicators, showcasing his adeptness in call management, team collaboration, and problem-solving within the call centre, customer service, healthcare, management, and retail industries.